It Assistant at Sanctuary Littleton

Job Description

Job Description

Job Title: IT Assistant

Job Summary:

We are seeking a proactive, detail-oriented IT Assistant to support our internal technology operations and infrastructure. This role involves a combination of technical troubleshooting, hands-on equipment management, and collaboration with both internal teams and external vendors. The ideal candidate will be a self-starter capable of working independently while also thriving as part of a team.

Key Responsibilities:

Technical Analysis & Auditing:

• Assist in processing and auditing camera footage for technical, physical, and environmental issues, and report findings promptly.
• Assist in the creation, updating and documentation of internal Standard Operating Procedures (SOPs) and department processes.

Vendor and Employee Communication:

• Contact and coordinate with external companies on behalf of the department to resolve technical issues (e.g., warranty call-ins for printers).
• Serve as a point of contact for the department and appropriately relay information.

Hardware & Network Support:

• Provide Level 1 technical assistance and troubleshooting
• Configure access badges and local network controls as requested.
• Assist with the installation and troubleshooting of cameras, access points (AP), and other network devices.
• Assist with wire running and cable management/termination projects.

Emergency Response & On-Call Duties:

• Maintain on-call availability for prompt emergency responses to locations experiencing network issues.
• Collaborate with in-house staff to develop datasheets and leverage available resources (AI, API, etc.) to optimize internal processes.

Physical & Safety Requirements:

• Able to consistently lift and carry up to 50 lbs

Teamwork & Confidentiality:

• Work both independently and as part of a collaborative team on projects.
• Maintain professionalism and confidentiality in aspects of the role interfacing with end users.

Qualifications:

Education & Experience:

• Previous experience in a technical or IT support role is preferred.
• Familiarity with Microsoft 365 and basic network troubleshooting.
• Experience in cable management, hardware installations, or related technical tasks is a plus.

Technical Skills:

• Basic to intermediate understanding of networking concepts a plus.
• Ability to configure and troubleshoot computers and IT hardware/network components.
• Experience using or willingness to learn emerging technologies, including AI and API tools.

Soft Skills:

• Excellent communication skills and a customer service orientation.
• Strong problem-solving abilities and attention to detail.

Physical Requirements:

• Possess the physical ability to climb ladders, operate industrial lifts, and crawl in confined spaces for extended periods.
• Must have reliable personal transportation for on-call emergency response duties.

Allergen Information:

Please note that this position operates in a facility that processes foods and other products that may contain common allergens, including but not limited to nuts, seeds, dairy, gluten, and other potential allergens. Individuals with severe allergies should carefully consider this when applying. Proper safety and sanitation protocols are followed, but cross-contamination risks may exist.

EQUAL EMPLOYMENT OPPORTUNITY: Sanctuary Medicinals is an equal opportunity employer and welcomes all candidates to apply to join our fast growing team of experts in cannabis.

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