Job Description
Job DescriptionSalary:
About New England Lab
For over 35 years, New England Lab, a full-service specialty sub-contractor, has provided laboratory furniture systems that support breakthrough discoveries and scientific advancement. We are proud to have provided laboratory furniture solutions to some of the leading universities, biotech, government, corporate, industrial, and medical research facilities in the Northeast, Mid-Atlantic, and Carolinas.
Opportunity
New England Lab is seekingsomeone to fill an IT Support Specialist position that will aid the corporate and satellite offices. You will join a team-focused, fast-paced environment and will be integral in the daily operations. The ideal person will be a continuous learner in technical service and knowledge, excited about improving processes, and ready to share this knowledge in a supportive and helpful way. You will support the department with the development of software and applications ensuring New England Lab stays at the forefront of the lab furniture industry. This is a full-time, salary position reporting to the General Manager with standard business hours 8am 5pm M-F.
Role
The ideal person to fill the IT Support Specialist position will excel at providing daily troubleshooting technical experience as well as a variety of software functions. This position will be responsible for ongoing assistance concerning the use of computer hardware and software, including printing, Microsoft Office products, Audio and Visual, and various other applications. This position will resolve internal technical problems and work cooperatively with team members and outside technical vendors. In this position, you will need to be a self-starter able to manage daily responsibilities and multiple tasks with minimal supervision.
Duties & Responsibilities
- Provide IT support to staff across multiple locations, ensuring efficient operation of all computer systems (hardware and software)
- Help to maintain and administer computer networks and related computing environments
- Manage and troubleshoot operating systems and software applications to resolve technical issues promptly
- Set up new user accounts and workstations as part of the onboarding process
- Collaborate with the IT team to implement and enhance IT solutions
- Assist in the implementation of IT infrastructure projects to enhance security and operation capabilities
- Diagnose, maintain and resolve hardware, software, or other network and system issues
- Possess a strong foundational understanding of enterprise IT security, optimizing access control in line with best practices and conducting user training on secure IT practices
- Replace defective components when necessary
- Research new technology and provide recommendations for software and hardware upgrades
- Provide internal training necessary for software proficiency and adoption of new programs
- Able to support and trouble shoot audio/visual components in conference rooms and used in virtual meetings
- Develop custom Excel-based user interfaces using Visual Basic for Applications
- Respond to needs and questions of users in a friendly, courteous and respectful way
- Maintain open items to-do list and follow issues until complete and resolved
Skills and Competencies
- 1-3 years of experience in IT support or related role preferred
- Associates degree in IT, Network Administration, Computer Science or related. BA/BS preferred
- Experience troubleshooting Windows operating system
- Demonstrated programming experience in one or more languages (e.g.: Visual Basic for Applications, C/C++ or similar)
- Experience with programming .NET ecosystems is a plus
- Reliable and trustworthy when handling sensitive information
- Strong problem-solving ability and analytical thinking
- Strong ability to communicate technical issues thoroughly to the broader NEL team
- Able to work creatively, calmly, flexibly, and under tight deadlines
- Comfortable working in a fast-paced, small company environment
- Ability to prioritize multiple projects and requests
- Eager to learn and acquire new skills, both technical and otherwise
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change at any time with or without notice. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
This is a stationary position involving constant operation of computers and other office machinery. Substantial repetitive motions of the wrists, hands, and/or fingers are required. Daily moving around or between offices and buildings to coordinate or plan with other departments or divisions may be necessary. Occasional travel for company/department coordination or training may occur.
We are an equal opportunity employer; applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability and genetic information (including family medical history), or any other characteristic protected by law.
About the Community
Our team is devoted to creating laboratories that meet the needs of the scientific community. Great leadership and talented team members are the heart and soul of our thriving environment. We focus on providing the best customer service possible and are committed to bringing our clients great results through integrity, dedication, and professionalism.
Benefits
We offer growth opportunities for motivated professionals and a great compensation package including, dental insurance, medical insurance, pre-tax accounts for health and dependent care, 401K employer match, paid company holidays, and paid vacations.