Job Description
Job DescriptionReports To: Practice Manager (Spa Director) / Medical Director
Position Overview
The Assistant Manager is a leadership ambassador of the practice, responsible for upholding an exceptional, concierge-level patient experience while supporting the operational and financial success of a premier luxury medical spa. This role blends refined hospitality, team leadership, and operational excellence within an elite aesthetic medical environment. The ideal candidate is polished, service-driven, and highly organized, with a passion for aesthetics, wellness, and elevated client care.
Key Responsibilities
Luxury Patient Experience
- Deliver and model a white-glove, concierge-style patient journey from first contact through follow-up
- Ensure every patient interaction reflects the brand’s standards of elegance, discretion, and excellence
- Anticipate patient needs and proactively resolve concerns to exceed expectations
- Support consultation flow, treatment coordination, and personalized follow-up communication
- Maintain a calm, polished, and welcoming environment at all times
Operations & Practice Excellence
- Assist in overseeing daily operations to ensure seamless workflow and refined efficiency
- Maintain immaculate front desk, treatment rooms, and common areas in alignment with luxury brand standards
- Support inventory oversight for medical supplies and high-end retail products
- Ensure adherence to HIPAA, OSHA, and medical spa regulations while maintaining a premium experience
- Assist with staff scheduling, timekeeping, and operational reporting
Sales & Revenue Growth
- Support consultative, relationship-based sales of treatment plans, memberships, packages, and luxury skincare
- Educate patients on services and products in a sophisticated, non-pressured manner
- Track performance metrics including patient retention, retail conversion, and revenue growth
- Support exclusive events, promotions, and VIP experiences
Team Leadership & Brand Representation
- Lead by example with professionalism, poise, and discretion
- Support onboarding, training, and mentorship of front desk and clinical support staff
- Reinforce service standards, brand messaging, and appearance expectations
- Assist with performance feedback and professional development
Marketing & Client Engagement
- Support execution of brand-aligned marketing initiatives and patient appreciation events
- Assist with social media coordination, community outreach, and referral programs
- Uphold consistent brand voice and visual standards across all patient-facing touchpoints
Qualifications
- 5+ years of leadership or supervisory experience in a luxury service environment (medical spa, aesthetics, boutique hospitality, high-end retail, or healthcare preferred)
- Strong understanding of elevated customer service and relationship-based sales
- Exceptional communication, organization, and interpersonal skills
- Polished appearance and professional demeanor
- Proficiency in scheduling software, EMR systems, and office technology
Preferred Experience
- Experience in aesthetic medicine, cosmetic dermatology, or medical spa operations
- Knowledge of injectables, laser treatments, skincare, and wellness services
- Background in luxury hospitality or concierge services
Physical & Schedule Requirements
- Ability to stand and move throughout the clinic during operating hours
- Occasional lifting of supplies up to 25 lbs
- Availability for select evenings, weekends, and special events
Compensation & Benefits
- Competitive salary commensurate with experience
- Performance-based incentives and bonus opportunities
- Generous employee discounts on treatments and luxury skincare
- Paid time off, benefits, and ongoing education in aesthetics and wellness