Job Description
Job Description
Does the thought of preparing kids to solve the world’s greatest problems excite and empower you? Do you want to be with an organization where your knowledge and skills will help increase school engagement and student success, and extend our global reach? Do you want to be on a team that crafts opportunities and provides life changing experiences for students?
These opportunities are as strong and dynamic as ever, as FIRST® creates the people who will change the world – today and tomorrow!
What We Offer
We promise a fast-paced, exciting, and rewarding environment where you will be part of a team that cares about each other and thrives on each other’s successes. As a Great Place to Work® certified company, you’ll feel good about the future of the world after doing hard work with the talented people at FIRST® and will have a front row seat to our life-changing programs.
Our extensive benefits package is highly competitive and includes:
- Healthcare Insurance
- Dental Insurance
- Vision Insurance
- Life & AD&D Insurance
- Supplemental life insurance
- Voluntary accident and legal plans
- Income Protection Insurances (STD & LTD)
- Flexible Work Schedule
- Hybrid Work Model
- 160 PTO hours for FT employees
- 14 paid holidays per calendar year (one is a floating holiday)
- Paid July 4th Week Holiday Closure
- 40 hours paid sick leave per calendar year
- One paid volunteer day per anniversary year
- Maternity and Parental Leave
- 401K Retirement Savings Plan (with employer match)
- Medical and dependent pre-tax flex plans
- Employee Assistance Program (EAP)
The salary range for this position is $50,838 - $56,544. New hires typically start within this range based on their qualifications, experience, and considerations of internal equity.
Who You Are
You are a highly organized, detail-oriented professional who can balance confidentiality, accuracy, and efficiency in every task. You have strong communication skills and a customer service mindset, allowing you to respond to sensitive inquiries with Gracious Professionalism®. Tech-savvy and adaptable, you’re comfortable working in systems like Salesforce and Excel, analyzing data, and maintaining precise records. With a proactive, solutions-focused approach, you adapt easily, work well independently, and thrive in a collaborative team environment. Above all, you demonstrate the highest level of discretion and integrity when handling confidential information.
This role has the ability to be a remote working arrangement for the right candidate.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
What You Will Do
In this role you will play a key part in supporting our Youth Protection team and ensuring a safe, well-documented process for our community. Additionally, you will:
- Serve as the primary administrator for volunteer background screenings, coordinating with vendors and volunteers.
- Maintain confidential case files, ensuring accurate organization, categorization, record-keeping, and archiving.
- Review, interpret, and respond to reports and inquiries in Salesforce and other systems with professionalism and accuracy.
- Monitor the general Safety inbox, drafting clear, customer-focused responses
- Provide colleagues with timely project updates and support investigations related to Youth Protection concerns.
- Assist in developing and maintaining Youth Protection Program (YPP) policies, procedures, and resources, including the Resource Library.
- Collect, validate, and summarize large sets of data into accurate reports and case summaries.
- Demonstrate initiative and problem-solving skills while maintaining a collaborative, team-oriented approach.
What We Expect
A proactive thinker, problem-solver, and a collaborative team player. We are also seeking candidates with the following knowledge, skills, and experience:
- HS diploma or GED and generally at least 3 years of directly related experience.
- Demonstrated ability to maintain high level of confidentiality & function professionally in a manner that protects the integrity & rights of all parties.
- Strong attention to detail.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite including Teams and SharePoint.
- Database or Case Management experience (Salesforce preferred).
- Flexibility to travel 5 - 10% depending on the time of the year.
Commitment to FIRST® Core Values
Discovery: We explore new skills and ideas.
Innovation: We use creativity and persistence to solve problems.
Impact: We apply what we learn to improve our world.
Inclusion: We respect each other and embrace our differences.
Teamwork: We are stronger when we work together.
Fun: We enjoy and celebrate what we do!
Thriving on our core values, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
By submitting my application, I certify that the information provided is true and complete to the best of my knowledge. I understand that any false statements or omissions may result in disqualification from employment or, if employed, termination.
I acknowledge that FIRST may conduct a comprehensive background check as part of the hiring process. This may include, but is not limited to, verification of my employment history, education, professional credentials, employment references, and a review of prior involvement with FIRST in an employment or volunteer capacity.
I further acknowledge that if I receive a conditional offer of employment, my employment status remains contingent upon the results of a criminal records check, and that the findings may affect my eligibility for employment. Additionally, for certain positions where job responsibilities warrant it, FIRST may conduct a credit check as part of the background screening process, in compliance with applicable laws.
FIRST takes your privacy seriously, and we are dedicated to protecting the confidentiality of your personal data. If you apply for a position at FIRST, we will collect, process, and store your personal data, such as your name, contact information, and application materials, to comply with our regulatory and legal obligations. FIRST will retain employment records, including employment applications, in accordance with applicable federal and state laws.
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