Service Desk Technician

JSG (Johnson Service Group, Inc.)

Charlton, MA 01507, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Johnson Service Group, a nationally award-winning staffing firm, has an immediate opportunity for a Service Desk Technician for a global medical device client Auburn, MA

Contract | Onsite | $34 - $41 per Hr. depending on qualifications

We are seeking a Service Desk Technician to serve as the primary point of contact for internal employees needing technical support. This role focuses on providing deskside and phone support, resolving issues at first contact when possible, and escalating tickets to the appropriate support teams when needed.

Key Responsibilities

Serve as the first point of contact for IT incidents and service requests
Respond to support requests via phone, remote tools, and deskside support
Gather required information to diagnose and resolve technical issues
Resolve issues at first contact when possible; escalate when necessary
Troubleshoot hardware and software issues on desktops, laptops, printers, and peripherals
Use remote support tools to assist users
Manage user accounts, groups, and permissions in Active Directory
Document issues, resolutions, and follow-up actions accurately

Required Qualifications

1–3 years of experience in an IT support or Service Desk role in call center or with customer facing technical support
Strong knowledge of Windows OS (Windows 10, Windows 11, Windows Services)
Experience with remote desktop and remote support tools
Ability to diagnose and resolve hardware and software issues
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
Experience using Active Directory to manage users and permissions

Preferred Qualifications

Familiarity with macOS and/or Linux
A+ certification
Experience supporting remote users

Skills & Competencies

Strong communication and customer service skills
Excellent time management with the ability to prioritize multiple requests
Problem-solving mindset with attention to detail
Professional, positive, and adaptable in a fast-paced environment
Ability to work well independently and within a team
Comfortable presenting recommendations to management
Able to navigate conflict resolution professionally
Enthusiastic about technology and continuous learning

Education

High School Diploma or equivalent required

#D800

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.