Job Description
Job DescriptionDescription:
Job Summary:
The dining room wait-staff is responsible for serving all customers including residents, guests, and family members.
Duties and Responsibilities:
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
· Provide a high level of customer service and promote a restaurant style dining atmosphere.
· Work closely with the dining room manger to keep residents satisfied with food and dining programs.
· Create a strong sense of team work and cooperation among all staff.
· When applicable acquaint new residents with menus, seating, and dining options and hours.
· Set tables in accordance to Sunapee Cove standards.
· Serve residents and guest’s beverages as requested.
· Review daily menu with residents and takes and delivers accurate meal orders to residents and guests.
· Remove used or soiled plates, utensils, glasses, linen from the dining room as needed.
· Responsible for cleaning and sanitizing carpet, tables, chairs, condiment containers, and equipment used in the dining room.
· Communicate resident likes and dislikes to food service director for menu planning purposes and resident satisfaction.
· May perform other duties as assigned.
· Must be available to work holidays and weekends.
Requirements:
Minimum Qualifications:
· Less than high school education.
· Minimum of 2 years dining room or restaurant wait staff experience preferred but not required.
· Working knowledge of basic kitchen operations and food safety standards.
· Strong organization and time management skills.
· Ability to resolve problems of dissatisfied customers and/or employees.
Required Behavior:
· Able to build positive and strong relationships with employees, coworkers and residents.
· Focused and dedicated to provide excellent customer service.
· Able to handle multiple jobs and priorities.
· Able to delegate and hold staff accountable efficiently and respectfully.
Physical Demands:
- Physically able to move at least 50 lbs. without assistance.
- Physically able to bend, reach, and work in small areas.
- Physically able to push and pull equipment and furnishings.
- Physically able to stand for long periods of time.