Job Description
Job Description
We are seeking an experienced and driven Collision Center Manager to oversee daily operations of our collision repair facility. This role is responsible for managing staff, ensuring high-quality repairs, delivering exceptional customer service, driving profitability, and maintaining compliance with safety and insurance standards. The ideal candidate will have strong leadership skills, industry expertise, and a proven track record of managing high-performing teams in a fast-paced collision repair environment.
Key Responsibilities
- Oversee all daily operations of the collision repair center, including production flow, quality control, and customer experience
- Manage estimating, parts procurement, repair scheduling, and job completion timelines
- Lead, train, and mentor technicians, estimators, and administrative staff
- Ensure all repairs meet OEM standards, safety regulations, and insurance guidelines
- Maintain strong relationships with insurance partners, vendors, and customers
- Review repair estimates, supplements, and final invoices for accuracy and profitability
- Monitor KPIs including cycle time, gross profit, customer satisfaction, and rework rates
- Implement operational improvements to increase efficiency, quality, and profitability
- Enforce safety policies, environmental regulations, and shop procedures
- Handle customer escalations and ensure timely resolution
- Manage inventory, equipment maintenance, and facility standards
- Support recruitment, onboarding, performance management, and employee retention
Required Experience
- Minimum of 3 years of management experience in a collision repair or automotive body shop environment
- Proven track record managing production teams and meeting operational and financial goals
- Experience working with insurance carriers, DRP programs, and estimating platforms
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in Automotive Technology, Business, or related field preferred
- Strong knowledge of collision repair processes, estimating, parts sourcing, and OEM procedures
- Excellent leadership, coaching, and team development skills
- Strong communication, customer service, and conflict-resolution abilities
- Proficiency with estimating systems such as CCC ONE, Mitchell, or Audatex
- Ability to manage budgets, production schedules, and performance metrics
Certifications (Preferred or Required)
- I-CAR Gold Class Certification (preferred or required, depending on company standards)
- ASE Certification in Collision Repair or Management (preferred)
- OEM Certifications (Ford, GM, Toyota, Honda, etc.) a plus
- Valid driver’s license with clean driving record
Skills & Competencies
- Operational leadership and performance management
- Workflow optimization and production control
- Customer satisfaction and service excellence
- Financial acumen and KPI management
- Insurance negotiation and estimating accuracy
- Safety compliance and quality assurance
Work Environment
- Fast-paced collision repair facility with exposure to mechanical equipment, tools, and shop environments
- Requires standing, walking, bending, and lifting up to 50 pounds