Manager, Store Operations - Communications & Operations
Job Description
Job Description
Position Summary:
The Store Operations Manager – Communications & Operations leads the execution and continuous improvement of workload planning, store communications, and operational processes across retail locations. This role drives operational excellence through project management, clear communication strategies, and by serving as a key link between retail back office and fleet teams. This individual ensures the voices of field teams are heard and converted into actionable improvements, supporting both day-to-day operations and long-term business initiatives.
Key Responsibilities:
- Champion Field Support: Foster a support-oriented mindset within field teams, challenging them to excel and ensuring their needs are proactively addressed
- Store Communication Leadership: Develop and deliver engaging, actionable communications and content via platforms such as ThinkTime and email, ensuring high operational compliance and clarity
- Optimize Communication Processes: Streamline and enhance content, delivery, and execution of all store communications
- Fleet Workload Coordination: Own the fleet workload calendar and coordinate with back-office teams to maintain balanced work volumes and effective information flow
- Project Management: Lead and oversee retail-focused projects and programs, including store supplies, openings/closings, marketing and loyalty campaigns, and IT rollouts
- Feedback Mechanisms: Create strategies to collect, analyze, and communicate fleet feedback to stakeholders, driving informed action
- Reporting & Compliance: Prepare and distribute reports on compliance, contests, surveys, and other performance metrics
- Store Supply Procurement and Invoicing: Procure necessary store supplies, approve store orders, create purchase orders and code invoices
Qualifications & Skills:
- Bachelor’s degree or at least 5 years of relevant experience required; retail field operations experience strongly preferred
- Exceptional written and verbal communication skills; adept at engaging at all levels of the organization
- Proven problem-solving abilities and results orientation; able to drive strategic initiatives with a sense of urgency
- Demonstrated project management skills—able to balance multiple priorities and deadlines independently
- Strong business acumen with experience in financial reporting and operational measurement
- Proficiency in MS Office Suite (Excel, PowerPoint, Word); ability to analyze and interpret quantitative and qualitative feedback/data
- Proficiency in Retail Workload Tools (such as ThinkTime)
- Ability to evaluate processes and outcomes against measurable goals; suggest improvements
- Self-motivated team player with growth mindset
Requirements
Physical & Work Environment Requirements:
- Frequent communication (talking, listening) and typical office mobility (sitting, standing, walking) are required
- Able to work comfortably in open environments with varying temperatures and lighting
- Prolonged use of computers and mobile devices with routine interruptions
- May require navigating multiple building floors via stairs or elevators
- Occasional travel by hotel, airplane, and car may be necessary
Work Hours & Conditions:
- Full-time position: hours may include evenings or weekends during peak business periods
- Professional office setting, with standard office equipment
- Flexibility to support international retail operations
Other Information:
This job description is intended to describe the general nature and level of work expected; additional responsibilities may be assigned as business needs evolve. Reasonable accommodation will be provided for qualified individuals with disabilities.