Job Description
Job Description
About Us
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training, and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview
This position’s primary responsibility is managing a global team of analysts focused on the provisioning of Thrive’s network, cloud and security-based services and products. These products and services include:
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Equipment Based Managed Services
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Server and Networking
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Thrive Hosted Private Cloud Services
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Security Services
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End User Remote Management
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M365 Backups
The position will work closely with Thrive’s Project Management Organization (PMO) to serve as a both a technical and administrative escalation point as well as a task assigner. As such the position requires an individual with a diverse depth of technical experience to both understand and develop the skills and processes of the Service Deployment team. The ideal candidate needs to possess strong management skills and have experience in managed services and technology solutions. Exceptional communication and organizational skills are necessary to improve the efficiency and activation time of Thrive’s services and products.
Responsibilities
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Build and maintain a positive team culture focused on enriching the client experience
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Develop a deep understanding of the cloud-based services and products within the Thrive product catalog
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Monitor and assign service deployment tasks to analysts
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Assess and enhance the technical skills of engineers within the Cloud Deployment team through the development of engineering processes and standardizations.
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Actively manage assigned engineering tasks with the goal of improving time required to activate service
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Effectively communicate with project managers and client technical and non-technical staff to explain deployment progress, statuses, requirements, etc.
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Serve as team manager with responsibilities including technical escalation, technical training, time sheet review, PTO approval, overtime hour submittal, expense review/approval/submittal
Qualifications
Minimum
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1-2 years management experience
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Ability to lead a team of analysts to help them grow and develop into engineers.
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Experience implementing managed services and information technology solutions.
Preferred
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Experience using ServiceNow (or other project management software)
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Experience in ITIL methodology and change management processes
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Willingness to improve team process and contribute to team and company initiatives
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