Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
Case Manager - The First
Fulltime
Location: Pittsfield, MA
Compensation: $21/hour
Position Summary:
The Case Manager plays a vital role in supporting guests at The First by providing direct engagement, case coordination, and resource navigation. This position ensures that the day-to-day operations of the space run smoothly and that all guests are welcomed, respected, and supported in a manner consistent with our mission and values.
Key Responsibilities:
- Client Support & Case Management
- Build trusting relationships with guests through consistent, compassionate presence.
- Conduct intake and needs assessments to identify individual goals and priorities.
- Provide ongoing case management including referrals, housing applications, benefits coordination, and service navigation.
- Collaborate with community partners and agencies to connect guests with housing, behavioral health, medical, and employment resources.
- Support crisis de-escalation and conflict resolution using trauma-informed and harm-reduction approaches.
- Program Operations
- Assist in the daily operations of The First, including guest check-in, meal and supply distribution, and maintaining a clean, safe, and welcoming environment.
- Participate in team meetings, safety reviews, and program planning activities.
- Document interactions, referrals, and outcomes in accordance with agency policies.
- Help implement and uphold program policies that support accessibility, safety, and inclusivity.
- Identify and communicate emerging needs or trends among guests to inform program development.
- Collaboration & Community
- Work closely with the Program Director and peer staff to ensure coordinated, high-quality support for guests.
- Participate in community outreach and engagement activities as needed.
- Contribute to a team culture grounded in equity, mutual respect, and shared responsibility.
Qualifications:
- Experience providing direct service to individuals experiencing homelessness, poverty, mental health, or substance use challenges preferred.
- Strong understanding of trauma-informed care, harm reduction, and housing-first principles.
- Excellent interpersonal and communication skills; able to engage effectively across diverse populations.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Proficiency in basic computer use and electronic documentation.
- CPR/First Aid and Narcan training (or willingness to obtain).
- Commitment to equity, inclusion, and person-centered service delivery.
Benefits:
- Generous PTO (time-off) package.
- Comprehensive health and dental insurance plans.
- Life insurance and long-term disability insurance.
- 403(b) retirement plan.
- Tuition remission for eligible classes.
- Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
- Opportunities for career development and advancement.
- And much more
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet
https://www.servicenet.org/
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
#MakeADifference