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field_job_experience

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city

state

<h3>Job Description</h3>
Job Description
At ACCC, we empower employees to grow in a mission-driven environment where contributions are valued. We offer flexible schedules, top-tier benefits, and remote work options, allowing you to build a career that fits your lifestyle. Every interaction counts, and we recognize that exceptional service starts with exceptional people. We celebrate dedication and commitment to going above and beyond for our customers.
Join a team where flexibility, fulfillment, and impact are at the heart of everything we do.
We are a nationally recognized, award-winning non-profit dedicated to helping people take control of their finances and get out of debt through counseling and education. We’ve been named Top Places to Work 2022 winner and received the BBB Award in 2021 &amp; 2022.
A Client Success Manager (CSM) is responsible for ensuring that clients are satisfied with the program and service they receive and continue until the DMP is completed. The CSM should have strong communication and interpersonal skills, be able to multitask and prioritize effectively and have a good understanding of how the dmp works. 
Primary Duties &amp; Responsibilities
 
<ul>
<li>Building and maintaining strong long-term relationships with clients.</li>
<li>Communicating with clients to understand their needs and requirements of the DMP (debt management program) </li>
<li>Providing support and guidance to clients to ensure they are getting the most of ACCC’s debt management program</li>
<li>Identifying and addressing any issues or concerns that clients may have </li>
<li>Collaborating with internal teams to ensure that clients’ needs are met in a timely and efficient manner </li>
<li>Developing and implementing strategies to increase client’s retention and loyalty</li>
<li>Collecting and analyzing customer feedback to identify opportunities for improvement </li>
<li>Keeping up to date with creditor trends and developments to identify new opportunities </li>
<li>Meeting or exceeding retention and growth that contributes to the overall success of ACCC </li>
<li>Listening and identifying new business opportunities for clients </li>
</ul>
Position Qualifications
Education: High School Diploma or equivalent required
<ul>
<li>Experience: Minimum 1 year experience related to customer service required or equivalent combination of education and experience</li>
<li>Specialized Knowledge, Licenses, Certifications, etc: PFE Debt Management Professional Certification (to be obtained within first six months of employment)</li>
<li>Supervisory Responsibility: n/a</li>
<li>Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.</li>
</ul>
In addition to a competitive base salary, this role offers the opportunity to earn a monthly performance-based bonus. Your hard work and results will be rewarded, giving you the chance to increase your earnings each month!

Credit Counselor- Full Time - Ohio

<h3>Job Description</h3>
Job Description
The Physical Security Specialist will be responsible for ensuring the safety and security of bank facilities, physical assets, and sensitive data. This role combines expertise in physical security systems, asset management, and risk mitigation to protect the bank's infrastructure, equipment, and personnel. The ideal candidate will possess a strong background in security protocols, asset tracking, and auditing with a focus on safeguarding physical assets and ensuring operational continuity.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES
<ul>
<li>Develop, implement, and monitor comprehensive physical security strategies for bank branches, corporate offices, and off-site locations.</li>
<li>Oversee the operation and maintenance of security systems (e.g., CCTV surveillance, access control systems, intruder alarms, and panic buttons) to ensure optimal functioning.</li>
<li>Conduct regular security assessments to identify potential vulnerabilities and provide recommendations to the Security Director for enhancing security measures.</li>
<li>Document and develop procedures/process flows for the accurate tracking and management of physical bank assets, including cash handling equipment, IT infrastructure, vaults, office supplies, and vehicles.</li>
<li>Maintain a detailed inventory system, ensuring all assets are recorded, tagged, and easily traceable.</li>
<li>Conduct regular audits and inspections of bank assets to verify their condition, location, and compliance with security policies.</li>
<li>Ensure proper handling, maintenance, and safeguarding of high-value assets, such as safes, ATMs, and sensitive banking equipment.</li>
<li>Provide training and support for employee on Safety and security from time to time as well as assess and development of training. Assist with the training for staff on security awareness, emergency procedures, asset management protocols, and the handling of sensitive information and equipment.</li>
<li>Instruct departments to ensure the proper acquisition, allocation, maintenance, and decommissioning of assets.</li>
<li>Identify, assess, and manage security and asset-related risks to minimize the potential for loss, theft, or damage.</li>
<li>Develop and implement risk mitigation strategies and report on compliance to senior management and regulatory bodies.</li>
<li>Monitor and ensure compliance with internal policies for physical security and asset protection, providing recommendations for improvements as needed.</li>
<li>Collaborate with the Security Director to document and investigate any incidents related to physical security breaches, asset loss, or damage, and provide detailed reports to management.</li>
<li>Prepare comprehensive reports on security incidents, audits, and asset management activities, including recommendations for corrective actions.</li>
<li>Track and analyze security data to identify trends, report findings, and implement necessary corrective measures to reduce risk exposure.</li>
<li>Serve as a contact for employees and contractors regarding security concerns and asset management inquiries.</li>
<li>Provide timely support for new and current employees with issuance of access control badges, record keeping and interface with building security on access control.</li>
<li>Assist in promoting a culture of security awareness across all departments to ensure that all employees understand their role in protecting the bank's assets and facilities.</li>
<li>Work closely with the Facilities, IT, and Risk Management teams to integrate physical security measures with broader organizational policies and objectives.</li>
<li>Coordinate with external security vendors, contractors, and third-party service providers to ensure seamless asset management and security operations.</li>
<li>Develop cost estimates and budgets for security related to existing and new facilities.</li>
<li>Perform additional duties as requested, needed, or assigned.</li>
</ul>
 
JOB REQUIREMENTS
<ul>
<li>Highly motivated professional with the ability to handle multiple priorities and complete tasks/projects with stated deadlines</li>
<li>Strong organizational and time management skills</li>
<li>Strong written and verbal communications skills and ability to collaborate with others.</li>
<li>Ability to document procedures and processes</li>
<li>Ability to provide positive coaching to achieve compliance across the bank</li>
<li>Ability to work effectively with different personalities and resolve conflicts</li>
<li>Ability to multi-task and work independently.</li>
<li>Attention to detail, and the capability and drive to identify, analyze, and solve problems collaboratively.</li>
<li>Demonstrate problem solving and be proactive to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action</li>
<li>Develop work plans to meet deadlines, accurately estimate completion dates and communicate status.</li>
<li>Ability to drive results, work under pressure, meet deadlines and be accountable for performance.</li>
<li>Work closely with management to prioritize business and information needs, and demonstrate flexibility to adapt to evolving business priorities.</li>
<li>This position requires some evening and weekend availability as business needs arise.</li>
<li>Strong computer and technical skills</li>
<li>Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed</li>
<li>Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)</li>
</ul>
EDUCATION &amp; EXPERIENCE
<ul>
<li>5 years minimum in security related role</li>
<li>College degree or experience equivalent.</li>
</ul>

Physical Security Specialist

<h3>Job Description</h3>
Job DescriptionJob Description
 
Job Title: Hotel Engineer (General Maintenance)
**Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job.
Job Purpose: To maintain the guestrooms, public space and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to: carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.
The Engineer will:
Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs.
This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades.
Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200lbs; lift up to 50lbs on a regular basis; climb ladders up to 30 feet high and reach in all directions, often times overhead.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order.
Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as cleaning of the workshop, delivering items for guest requests, and other reasonable duties as assigned by management to provide excellent guest service and satisfaction at all times.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
<ul>
<li>Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry</li>
<li>Basic mechanical aptitude for operation and repair of hotel equipment</li>
<li>Skill in the use of related tools (including both hand and electric tools)</li>
<li>Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions; to include radio communication</li>
<li>Ability to perform tasks requiring bending, stooping and kneeling</li>
<li>Ability to push and pull objects or materials weighing up to 200 lbs.; lifting up to 50 lbs</li>
<li>Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead</li>
<li>Ability to grasp, lift or carry items weighing up to 75 lbs. occasionally waist high</li>
<li>Ability to work alone with minimal supervision, completing tasks and projects efficiently and timely</li>
<li>Ability to handle a number of problems requiring initiative and good judgement</li>
<li>Ability to move and work throughout the hotel for the duration of the shift</li>
<li>Excellent customer service skills</li>
</ul>
DOT and Driver Requirements:
Engineers are often called upon to assist with driving the hotel vehicles. A DOT Card will be required.
<ul>
<li>Valid Driver's License</li>
<li>Must have a clean driving record (will need to pass MVR background)</li>
<li>Must comply with DOT regulations which includes pre-employment drug testing and DOT physical</li>
<li>Must pass a road test</li>
<li>Must undergo a criminal background screening</li>
</ul>
Experience:
<ul>
<li>Basic Carpentry / Electrical: 2 years (Preferred)</li>
<li>Building Maintenance: 2 years (Preferred)</li>
<li>Hardware/Power Tool: 2 years (Preferred)</li>
<li>Painting/Refinishing: 2 years (Preferred)</li>
</ul>

Engineer

<h3>Job Description</h3>
Job Description
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need&nbsp;
We are looking for a talented Senior Mechanical Engineer to join our Strategic Projects team within our Core Engineering Org. In this role you will contribute to the entire product lifecycle, from concept to commercialization, of our cutting-edge automated systems. Your expertise in mechanical and structural systems design will be instrumental in developing reliable, efficient, and innovative solutions that bring a step change transformation in our systems. &nbsp;
What we do&nbsp;
The Strategic Projects Team is part of our Core Hardware Org and is a fast-growing team that specializes in innovation and new product development from concepts to commercialization. The products in focus are of strategic importance to the business.&nbsp;
What you’ll do&nbsp;
<ul>
<li>
Lead Design and Development: Conceptualize, design, and develop complex structural systems for our mobile robots.   &nbsp;
</li>
<li>
Analysis and Optimization: Perform analysis, including FEA and tolerance analysis, to optimize designs for performance, cost, and manufacturability.  &nbsp;
</li>
<li>
Cross-Functional Collaboration: Work closely with electrical, software, controls, manufacturing, and quality engineering teams to ensure seamless integration and product success. &nbsp;
</li>
<li>
Problem-Solving: Identify and troubleshoot design challenges, implement effective solutions, and drive continuous improvement.  &nbsp;
</li>
<li>
Communication: Clearly communicate complex technical information to both technical and non-technical audiences. Contribute to a collaborative team environment and a culture of learning.  &nbsp;
</li>
<li>
Hands-on Engineering: Actively participate in prototyping, building, testing, and iterating on designs.  &nbsp;
</li>
<li>
Documentation: Create clear and accurate dimensional drawings per ANSI Y14.5 standards with GD&amp;T.  Create and manage Bill of Materials (BOMs) and Engineering Change Orders (ECOs) in PLM.  &nbsp;
</li>
<li>
Up to 20% of travel may be required.
</li>
</ul>
What you’ll need&nbsp;
<ul>
<li>
Bachelor's degree or higher in Mechanical Engineering&nbsp;
</li>
<li>
Minimum of 8 years of relevant industry experience&nbsp;
</li>
<li>
Strong foundation in mechanical design principles and hands-on experience with electromechanical systems.  &nbsp;
</li>
<li>
Solid experience in CAD software (SolidWorks preferred). Experience with FEA tools (SolidWorks Simulation or Ansys preferred).  &nbsp;
</li>
<li>
Demonstrated ability to select and integrate components such as motors, sensors, and actuators.&nbsp;
</li>
<li>
Experience with a variety of manufacturing processes (machining, casting, sheet metal, plastics).  &nbsp;
</li>
<li>
Excellent problem-solving, analytical, and critical thinking skills.  &nbsp;
</li>
<li>
Strong communication and interpersonal skills.&nbsp;
</li>
<li>
Proven ability to work effectively as part of a team.&nbsp;
</li>
<li>
Passion for robotics, automation, and innovation.&nbsp;
</li>
<li>
Experience in industrial robotics, automation, or material handling (preferred).&nbsp;
</li>
<li>
Knowledge of PLM systems (preferred).&nbsp;
</li>
<li>
Experience with design for manufacturing and assembly (DFMA) (preferred).&nbsp;
</li>
</ul>
Our environment
<ul>
<li>
Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. &nbsp;
</li>
<li>
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.&nbsp;
</li>
</ul>
#LI-DW1
#LI-Onsite
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food &amp; beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit&nbsp;<a href="http://www.symbotic.com" target="_blank">www.symbotic.com</a>.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.&nbsp;
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.&nbsp;

Senior Mechanical Engineer

<h3>Job Description</h3>
Job Description
Quality Control Lab Technician
<ul>
<li>Up to $27/Hour</li>
<li>Londonderry, NH</li>
<li>Monday – Friday</li>
<li>First Shift, 6am – 2pm</li>
<li>3 Month Contract – with possibility to extend</li>
</ul>
What’s in it for you?
Work in a clean, safety-focused environment with a Monday-Friday, first-shift schedule — and no nights or weekends! You'll sharpen your skills in quality testing, ERP documentation, and product validation while earning up to $27/hour. With cross-training built into the role, you'll set yourself up for even more opportunities down the line
Why choose us?
Check out our reviews on Google and see for yourself why people love working with Express!
Duties:
<ul>
<li>Focus on QA/QC of all requirements of all production.&nbsp;</li>
<li>Responsible for performing all required quality testing during production according to Quality Test Procedures &amp; requirements.&nbsp;</li>
<li>Documents &amp; file results within the ERP system.&nbsp;</li>
<li>Maintain and update all QA Test Plans.&nbsp;</li>
<li>Validate incoming raw materials as needed.&nbsp;</li>
<li>Update/Maintain product data in SAP System.&nbsp;</li>
<li>Cross-Training will be a must!</li>
<li>Perform all Quality SPEC testing/procedures.&nbsp;</li>
<li>Understand product measurement needs &amp; translate into equipment/process to meet internal/external Reqs.&nbsp;</li>
</ul>
Requirements:
<ul>
<li>Minimum 1 year of previous experience in a chemical, pharmaceutical, and/or food &amp; beverage industry (Lab area) is a must!</li>
<li>Minimum HS Diploma or Associate Degree is required.</li>
<li>Must be comfortable with wearing Safety Glasses, a Mask, Filter Respirator, Gloves, Face Shield, Chemical Apron &amp; Steel toed boots every day to work for the full shift.&nbsp;</li>
<li>Must be able to stand more then 50% of the time, lift up to 50lbs on own, and ability to stand or sit for long periods of time.&nbsp;</li>
<li>MUST be able to distinguish colors- Must have healthy vision (naturally or with correction) and be able to read up close.&nbsp;</li>
</ul>
Put your skills under the microscope — and watch your career grow. Apply&nbsp;TODAY!

Quality Control Lab Technician

<h3>Job Description</h3>
Job DescriptionAre you highly motivated, customer-focused, and reliable? Are you looking for a collision repair company that values PEOPLE and PROCESSES while working alongside those with a PASSION for auto repair?  This is your opportunity! 
If you are tired of the mediocre shop, allow VIVE Collision to take you out of the average and put you into the future of the collision repair business. 
Each teammate is a valued part of the repair process.  We support each team member with the tools and technology needed to succeed.  Cutting-edge estimating software and management systems to assist with efficient and accurate estimates. Fully staffed front offices, parts managers, and all the training you can handle. Join our customer-first way of doing business and help improve the industry. 
What’s in it for you? 
<ul>
<li>
Medical, Dental, and Vision insurance options for you and your family (this includes domestic partners) 
</li>
<li>
$50,000 employer-paid life insurance policy 
</li>
<li>
401K plan with an employer match 
</li>
<li>
Employee Assistance Program includes confidential assistance in the following areas 
</li>
</ul>
<ul>
<li>
Counseling from relationships to stress and substance abuse 
</li>
<li>
Work/Life benefits, including personal, financial, and legal issues 
</li>
<li>
Self-Help benefits  
</li>
<li>
Peak performance coaching  
</li>
<li>
Lifestyle saving benefits for wellness, shopping, travel  
</li>
<li>
Personal development and training 
</li>
</ul>
<ul>
<li>
Heath savings account to assist with medical bills 
</li>
<li>
Paid time off to promote work-life balance, including 
</li>
</ul>
<ul>
<li>
8 paid holidays, including Black Friday, and get your Birthday as a floating holiday! 
</li>
</ul>
<ul>
<li>
Growth opportunities within our company 
</li>
<li>
Paid training including industry certifications, I-Car &amp; OEM 
</li>
</ul>
The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located. 
An Estimator is responsible for owning the full estimates and repair process post-vehicle teardown and ensuring quality repairs are provided promptly.  This position requires teammates to have a proven track record of high performance, possess an advanced level of technical knowledge regarding collision repair estimates, be able to communicate detailed repair processes to Body Technicians, and be familiar with major insurance carrier procedures and requirements. 
Job Requirements: 
<ul>
<li>
Estimate all drive-in appointments as well as “walk-in” customers and complete repair plans 
</li>
<li>
Complete process review with the customer 
</li>
<li>
Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations 
</li>
<li>
Check in the vehicle upon drop off with the customer 
</li>
<li>
Prepare and complete proper paperwork for the final customer packet prior to vehicle delivery (DRP, final invoice) 
</li>
<li>
Post-repair plan documentation 
</li>
<li>
Comply with all up-to-date OEM repair procedures 
</li>
<li>
Provide post-repair plan communication, including all vehicle status updates 
</li>
<li>
Total loss administration 
</li>
<li>
Perform other related duties as assigned to ensure an excellent customer service experience 
</li>
<li>
Final QC, including the test drive 
</li>
<li>
Deliver vehicle to customer upon completion 
</li>
</ul>
  
Skills, Qualifications &amp; Requirements: 
<ul>
<li>
Must be at least 18 years of age 
</li>
</ul>
<ul>
<li>
Minimum of 3 years experience in automotive collision repair 
</li>
<li>
Proficiency in sales, estimating, blueprinting, and customer service 
</li>
<li>
I-Car training preferred 
</li>
<li>
Knowledge of the CCC ONE estimating system preferred 
</li>
<li>
Ability to effectively communicate with others 
</li>
<li>
Ability to read and understand instructions, written estimates, and work orders 
</li>
<li>
Multi-tasking; adapt easily to fast-paced environments 
</li>
</ul>
  
We are an equal opportunity employer and consider all qualified applicants equally regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Auto Body Collision Estimator

<h3>Job Description</h3>
Job Description
We’re building something special at the Innovation Design Consortium (IDC)—and we’re looking for a Technical Product Manager, Digital Products to help us take it to the next level.
In this role, you’ll serve as a critical bridge between our project teams, consultants, and business stakeholders—ensuring that our digital products meet the needs of member firms and align with the IDC’s broader vision and strategic goals.
This is a unique opportunity for someone who wants to shape not just products, but the future of innovation in the architecture, engineering, and construction (AEC) industry. You’ll lead the development of high-impact tools and platforms at the intersection of product strategy, user-centered design, and emerging technology.
You won’t just manage products—you’ll help define what they can be. From initial concept to full release, you’ll collaborate with firm leaders, consultants, and stakeholders to turn bold ideas into practical, scalable solutions. You’ll oversee the full product lifecycle—from ideation through launch—working closely with cross-functional teams to deliver high-quality, user-focused outcomes.
This is a fully remote role, ideal for a product leader who thrives in a fast-paced, collaborative environment and embraces a high degree of ownership and autonomy.
What you will do: Product Strategy and Vision:
<ul>
<li>Collaborate with the project leaders to develop and articulate a clear product vision and strategy that aligns with the company's objectives and market opportunities. </li>
<li>Conduct market research, competitive analysis, and customer feedback to inform product direction. </li>
</ul>
Product Roadmap and Planning:
<ul>
<li>Create and maintain detailed product roadmaps that outline key milestones, deliverables, and timelines across the product portfolio. </li>
<li>Prioritize product features and enhancements based on business value, customer impact, and technical feasibility. </li>
</ul>
Cross-Functional Collaboration:
<ul>
<li>Work closely with engineering, design, marketing, sales, and support teams to ensure successful product development and launch. </li>
<li>Act as the primary point of contact between technical teams and non-technical stakeholders. </li>
</ul>
Technical Expertise:
<ul>
<li>Leverage your technical background to make informed decisions about product architecture, design, and implementation. </li>
<li>Collaborate with engineering teams to define technical requirements, ensure feasibility, and resolve challenges during the development process. </li>
</ul>
Product Development and Execution:
<ul>
<li>Drive the end-to-end product development process, from concept to release, ensuring that projects are delivered on time and within scope. </li>
<li>Oversee the creation of detailed product specifications, user stories, and acceptance criteria. </li>
</ul>
Customer Focus:
<ul>
<li>Advocate for the customer by deeply understanding their needs, pain points, and behaviors. </li>
<li>Engage with customers and users to gather feedback, validate assumptions, and refine product features. </li>
</ul>
Data-Driven Decision Making:
<ul>
<li>Utilize data analytics to monitor product performance, identify trends, and make informed decisions about product improvements. </li>
<li>Implement and track key performance indicators (KPIs) to measure product success. </li>
</ul>
Product Launch and Go-to-Market:
<ul>
<li>Collaborate with marketing and sales teams to develop go-to-market strategies and launch plans for new products and features. </li>
<li>Ensure that all teams are aligned and prepared for successful product launches. </li>
</ul>
Continuous Improvement:
<ul>
<li>Drive continuous improvement in product management processes and methodologies. </li>
<li>Stay up to date with industry trends, emerging technologies, and best practices in product management. </li>
<li>Perform other duties as assigned by the supervisor.</li>
</ul>
Qualifications:
<ul>
<li>Bachelor’s degree in computer science, software engineering, or a related field; Advanced degree or equivalent experience preferred. </li>
<li>Minimum of 7 years of experience as a Technical Product Manager or equivalent. Preferred 10+ years of experience in a technical, project or product management role. </li>
<li>Proven experience as a Technical Product Manager or similar role in a technology-driven company. </li>
<li>PMI-ACP and/or DASM certifications preferred. </li>
<li>Strong technical background with a deep understanding of software development processes, APIs, and cloud-based technologies. </li>
<li>Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels. </li>
<li>Experience with Agile/Scrum methodologies and industry-standard management tools required. </li>
<li>Experience with Azure DevOps Services and Microsoft Planner preferred. </li>
<li>Strong problem-solving skills and a data-driven mindset. </li>
<li>Ability to think strategically while managing the details of execution. </li>
</ul>
About the IDC Team
The Innovation Design Consortium (IDC) is a mission-driven, industry-led platform powered by some of the most respected architecture and engineering firms in the world. Together, we co-create digital products, standards, and strategic frameworks that solve the toughest challenges facing the AEC industry.
Our work focuses on four core innovation pillars: high-performance design, data literacy, operational efficiency, and reimagining project delivery. We work in close partnership with forward-thinking professionals, member firms, and collaborators to build tools that drive industry transformation.
We operate with agility, intention, and a deep commitment to impact. If you’re a strategic thinker and doer who’s ready to shape the future of AEC tech, we’d love to meet you.

Technical Product Mgr., Digital Products-IDC

<h3>Job Description</h3>
Job Description
Spanish/English Customer Service Rep
We are seeking a Bi-Lingual (Spanish/English) Customer Service Representative with a strong commitment to delivering exceptional service. In this role, you’ll assist individuals and families by providing accurate information, answering questions, and guiding them through available support programs — including childcare assistance. This position is ideal for someone who thrives on helping others, communicates effectively, and is comfortable managing a high volume of calls and inquiries in a fast-paced environment.
Key Responsibilities:
<ul>
<li>Conduct eligibility screenings for childcare subsidy programs</li>
<li>Provide clear, accurate information about childcare options and assistance</li>
<li>Enter and maintain data in online systems with high attention to detail</li>
<li>Support families through the application process and refer them to appropriate resources</li>
</ul>
Requirements:
<ul>
<li>Language: Bi-lingual in Spanish and English (Portuguese or Haitian Creole also accepted)</li>
<li>Experience: Minimum 1 year in Health and Human Services or a Call Center environment</li>
<li>Preferred: Experience with child care subsidies or social service referrals</li>
<li>Strong data entry and organizational skills</li>
<li>Ability to work in a hybrid schedule (2 days/week on-site in Framingham)</li>
</ul>
What We Offer:
<ul>
<li>$22/hour starting pay</li>
<li>Full remote training provided</li>
<li>Opportunity to earn AIRS (Alliance of Information &amp; Referral Systems) Certification</li>
<li>Hybrid work model for improved work-life balance</li>
<li>A chance to make a positive impact in your community</li>
</ul>
Company DescriptionSince 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you. ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. 
<h3>Company Description</h3>
Since 1996, ProPivotal has been committed to excellence in staffing services. ProPivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you.\r\n\r\nProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

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