Job Description
Job DescriptionPosition Summary
At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers.
What You'll Do
Sales & Growth Focus
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Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts.
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Identify and close upsell and cross-sell opportunities for additional products and value-add services.
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Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account.
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Partner with sales and service leadership to develop customized customer-growth plans and closing strategies.
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Collaborate with production and service teams to ensure a smooth rollout of new business wins.
Customer Engagement & Value Creation
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Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence.
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Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow.
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Position Crown Linen as a strategic business partner, not just a vendor.
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Gather customer feedback and relay insights that drive innovation and service improvements.
Sales Execution & Reporting
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Maintain a healthy pipeline of opportunities within assigned routes and accounts.
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Log all activity in the CRM, including visits, proposals, and closed business.
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Meet or exceed monthly and quarterly goals for incremental revenue growth.
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Provide weekly updates highlighting wins, opportunities, and competitive activity.
What You'll Bring
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2–5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries.
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Proven record of success upselling, cross-selling, or expanding services within an existing customer base.
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Exceptional relationship-building and consultative selling skills.
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Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike.
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Self-starter with a hunter's mindset and a passion for achieving measurable results.
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Valid driver's license and clean driving record.
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Proficiency with CRM systems, Microsoft Office, and route-management tools.
How You'll Be Measured
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Incremental revenue growth (upsell/cross-sell)
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Product placement growth per account
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Share-of-wallet expansion
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Number of qualified opportunities identified and closed
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Customer visit frequency and engagement quality
Why You'll Love It Here
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Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE).
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Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence.
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Supportive leadership, extensive training, and the freedom to own your territory.
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The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.