Job Description
Job Description
Grow with Welch's!
Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary!
At Welch's, we're not just offering a job; we're inviting you to be a part of a vibrant, authentic, and inclusive culture where you not only belong, but also have the opportunity to unleash the best, most authentic version of you.
Position Summary:
We're looking for an Order Management Analyst to provide daily operational support while also driving strategic initiatives that improve the end-to-end order cycle. This role is critical to optimizing order processing, reducing cost-to-serve, and ensuring exceptional customer satisfaction.
The Order Management Analyst will measure current performance, uncover process improvement opportunities, and lead root cause analysis across the order lifecycle—from order receipt through fulfillment and on-time delivery. This individual will partner with Customer Operations, Logistics, Planning, IT, and Sales to implement solutions that enhance customer service and streamline operations. They will also support change management initiatives, leverage data to influence decisions, and use Lean thinking to promote continuous improvement.
Where You'll Work:
This role will be based out of our Waltham, MA headquarters where you will be immersed in a dynamic workplace where innovation thrives and collaboration is key.
Our company in-office schedule is designed to maximize collaboration & relationship building balanced with flexibility and well-being with 3 days in-office and Thursdays/Friday being remote, flex days.
What You'll Do:
- Manage an assigned account portfolio and oversee its daily order fulfillment and shipment execution, ensuring accuracy, timeliness, and service quality.
- Developing and monitoring KPIs such as on-time in-full (OTIF), order accuracy, and freight optimization.
- Conducting root cause analysis for service issues and coordinating cross-functional solutions.
- Creating and maintaining SOPs, reports, and dashboards for order performance and exceptions management.
- Representing Customer Operations in Customer and cross-functional performance reviews.
- Driving cost savings, service improvement projects, and innovative process enhancements.
- Partnering with IT and business stakeholders to strengthen ERP accuracy, reporting, and data visibility.
- Applying Lean tools and visual management to simplify and improve order workflows.
- Monitor ERP system accuracy including lead times and customer order statuses while partnering with IT, customers and others to enhance processes, systems support, and reporting.
- Network with peer companies and professional organizations to stay current with industry trends.
Who You Are:
- A curious, self-managed problem solver who thrives on driving change and innovation.
- Strong collaborator with experience influencing without authority and building trust across functions.
- Skilled in analyzing complex data, identifying trends, and telling a clear story through metrics and visuals.
- Adaptable and agile—comfortable working in ambiguity, embracing change, and promoting new ways of working.
- Possess a continuous improvement mindset with Lean or process excellence experience.
- Detail-oriented yet able to step back and consider the bigger picture and long-term improvements.
- Someone with a "make it happen" attitude who combines urgency with thoughtful execution.
What You'll Need:
- Bachelor's Degree in Logistics, Supply Chain, or Business Administration, or equivalent experience.
- 2-5 years of experience preferably in Customer Operations, Logistics, or related functions; experience in Consumer-Packaged Goods (CPG) is a plus.
- Strong analytical and problem-solving skills: ability to assess information, identify issues, and create solutions.
- Excellent communication and interpersonal skills: confident in engaging with internal teams, customers, and leadership.
- Attention to detail and accuracy: ensuring data integrity in order processing and reporting.
- Proficiency in order management systems, ERP, and reporting tools.
- Knowledge of supply chain and logistics processes, including order fulfillment, planning, and distribution.
- Experience applying Lean practices, visual management, or process improvement methodologies.
- Ability to work independently and collaboratively, managing multiple priorities in a fast-paced environment.
What You'll Enjoy:
- Organization with a bold, clear purpose & vision for the future
- Inclusive Culture: Be a part of an inclusive workplace where you not only belong but also have the opportunity to be the best version of yourself
- Passionate Community: You are encouraged to have a voice, share your opinions, and have individual impact on the success of the business
- Hybrid work model: Flexible & collaborative work environment to maximize well-being & success
- Paid Time Off and Holidays: Available immediately for you to enjoy time away from the office to rest and recharge
- Paid Volunteer Time Off: 40 hours of paid volunteer time for all non-union employees
- Development & Advancement: Access to LinkedIn Learning as well as both formal and informal opportunities to develop and grow your career
- Compensation Package Consisting of Competitive Base Salary and Annual Incentive Plan (Bonus)
- 401K plan with Generous Company Match
- Flexible Benefits from your first day: Choose the benefits that meet your needs and preferences
- Health, Dental & Vision Insurance
- Health Savings Accounts
- Life and accident insurance
- Employee Assistance Programs
- Tuition reimbursement program
- Additional benefits available through Perks at Work
- Paid parental (and adoption) leave – Available after 12 months of employment
The anticipated hiring base salary range for this position is $85,000 - $95,000 annually for US-based employees. This range reflects the minimum and maximum for the position across all US locations, is based on a full-time work schedule, and is Welch's good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to base salary, this role is eligible for participation in a bonus plan.
#LI-Hybrid
Welch's is an Equal Employment Opportunity Employer. We are committed to the prevention of employment discrimination based on race, religion, color, sex, gender identity, national origin, age, marital status, disability and/or military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
Welch's offers more than just a job - it's an opportunity to grow, innovate, and make a global impact with a passionate community.