Manufacturing Customer Service Specialist - CNC & Sheet Metal

Job Description

Job Description

Key Responsibilities:

• Act as the main point of contact for customer inquiries, order updates, and service requests.
• Process quotes, orders, and change requests through the MRP system.
• Track order status and proactively communicate lead times, delays, or changes to customers.
• Collaborate with production, engineering, and shipping teams to meet customer requirements.
• Maintain accurate customer records and documentation according to company standards.
• Resolve customer issues professionally, escalating when necessary.
• Support internal reporting and data entry tasks using Microsoft Excel and other Office tools.

Qualifications:

• Minimum of 3 years of customer service experience in a manufacturing or machining environment.
• Proficiency with MRP systems (Epicor preferred).
• Strong skills in Microsoft Office, especially Excel (pivot tables, lookups, formatting).
• Familiarity with precision sheet metal fabrication and CNC machining terminology is a plus.

Schedule:

• Monday – Thursday: 8:00 AM – 4:30 PM
• Friday: 7:00 AM – 3:30 PM

Compensation:

• Up to $30/hour, based on experience

Benefits:

• Health, dental, and vision insurance
• Group and voluntary life insurance
• Paid time off (accrued) and 9 paid holidays

Company DescriptionWe are here to help

We represent only the most reputable corporations and with our vast network of clients, we are able to find the best jobs at the most competitive salaries. We provide all candidates with access to the widest possible range of companies.

Direct Hire Placement 75% of our placements
Temporary to Hire Placement 28% of our placements
Temporary Placement 2% of our placements

We are here to help you find that permanent job that you are seeking.

Lynda St. Andre 22 years of service
Rachel St. Andre 6 years of service
Gorette Tibbetts 16 years of service

Company Description

We are here to help\r\n\r\nWe represent only the most reputable corporations and with our vast network of clients, we are able to find the best jobs at the most competitive salaries. We provide all candidates with access to the widest possible range of companies.\r\n\r\nDirect Hire Placement 75% of our placements\r\nTemporary to Hire Placement 28% of our placements \r\nTemporary Placement 2% of our placements\r\n\r\nWe are here to help you find that permanent job that you are seeking. \r\n\r\nLynda St. Andre 22 years of service\r\nRachel St. Andre 6 years of service\r\nGorette Tibbetts 16 years of service