Job Description
Job Description
Under the general supervision of the Account Services AVP, the Account Services Associate I performs a variety of clerical duties necessary to ensure the effective operations of Account Services in conformance with the established policies and procedures of Rockland Federal Credit Union. If you're ready to build a career-not just find your next job-this is your opportunity to become part of something bigger.
Key Responsibilities
- Performs remote deposit capture maintenance.
- Processes mailed in deposits and loan payoffs.
- Processes verifications for Social Security and Medicare.
- Performs address change maintenance.
- Logs and distributes overnight packages from UPS and Federal Express.
- Provides coverage for posting lock box rejects. Enters into the CDM decisions on whether to process or return payments via overnight mail. Troubleshoots and resolves unclear payment instructions.
- Images branch checks, repairs and balances check batches.
- Performs research relative to all employee and member requests, such as copies of statements, check deposits, withdrawal slips, etc.
- Performs day-to-day departmental functions including but not limited to incoming, outgoing, and returned mail processing, sorting mail for internal departments, preparing mail for the lockbox courier and preparing, logging, posting outgoing certified 1st class mail.
- Additional duties as required.
Qualifications
- High School Diploma or equivalent required
- Knowledge of Rockland Federal Credit Union products/services.
- Ability to communicate effectively with members and staff both in person and by phone.
- Ability to perform work with accuracy and attention to detail.
- Ability to remain flexible and aware of department needs
- Knowledge of Microsoft Office products (Word, Excel, Outlook e-mail.)
Work Schedule and Benefits
As an Account Services Associate I, you will work a 40-hour full-time schedule Monday through Friday.
RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.
Are you ready to apply?
If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check.
Apply today and join our team!
Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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