Customer Support Representative

Job Description

Job DescriptionDescription:

Are you looking for a job with consistent daytime hours, career advancement opportunities, and competitive benefits with an employer who makes a positive impact on our local communities?

If so, National Bank of Middlebury could be the right fit for you! We are seeking team-oriented individuals who have a desire to provide exceptional service through our call center at our Seymour Street Middlebury office.

The kind of work you will do:

• provide customer service by phone with a smile
• assist customers with account, debit card, and digital banking questions
• help solve customer problems by listening and making appropriate suggestions
• forward calls or emails to appropriate departments

What we provide to our staff:

• opportunities to learn new skills and advance your career
• opportunities to serve your community through volunteer hours
• competitive benefits including paid federal holidays, paid time off provided up front annually, medical, dental and vision insurance, 401k plan with employer match, on-demand pay to claim a portion of your paycheck before payday, and more!

Necessary skills and abilities:

• strong interpersonal and communication skills
• ability to ask effective questions and provide potential solutions to a problem
• time management and prioritization skills
• relationship building skills
• ability to remain calm and focused under stress or time constraints

Pay rate begins at $23.42 per hour with the opportunity to earn up to $24.10 with additional training

Approximately 37.5 hours per week
Monday - Friday 9:00 am - 5:00 pm (1/2-hour lunch breaks daily)

Rotating Saturdays (approximately once per month, 8:30am-12:30pm, automatic 1.5x pay for these shifts)

National Bank of Middlebury is an Equal Opportunity Employer and is committed to non-discriminatory employment practices

Requirements: