Administrative Manager - Community Engagement & Support
Job Description
Job DescriptionDescription:
The Administrative and Outreach Manager for Community Engagement and Support Services (CES) – works alongside the Director and Assistant Director of CES to oversee the administrative needs of the division. The Administrative and Outreach Manager for CES will organize contract outputs, reporting, and other programmatic data. The Administrative and Outreach Manager will create administrative practices for the division. The position will serve as a liaison between CES leadership, administration, finance, data collection, and operations departments within the agency. Successful candidate will have experience in data reporting, managing contracts, grant writing, budgeting, and data entry, preferably in a nonprofit setting. The Administrative and Outreach Manager will outreach to and work with community and school partners to increase referrals to CES programs.
Qualifications are a Bachelor’s Degree in public administration, nonprofit management, human services, business or similar field, as well as two-three years of experience in a human services setting.
In addition to very competitive salaries LUK offers a substantial and unique benefit package found here .
Introduction to LUK, Inc.
LUK has deep roots in Central Massachusetts. We’re driven by our values and we’re serious about our work. It’s not easy work, but it is rewarding! With Crisis as our middle name (LUK Crisis Center), we are well versed in handling all kinds of issues that may arise. LUK exists to help people thrive – the people we serve and the people who work here. We appreciate creative thinking, uniqueness, and tenacity. We encourage staff to participate in numerous opportunities to grow as an individual and a member of a team, influence others and be influenced, be your best and do your best. We provide individualized services to the people we work with and offer flexibility so that staff can meet responsibilities at work and outside of work. The community is “LUK-y” to have the skills, experience, and talent of our staff!
For more information, please visit our website & social media accounts!
Website | Facebook | Instagram | YouTube | LinkedIn
Requirements:
Purpose:
The Administrative and Outreach Manager for CES will create, implement, fine tune, monitor, and manage administrative functions within the division that will improve overall service delivery and reporting. The Administrative and Outreach Manager will act as a liaison between administration, financial, data, and operations departments within LUK. Administrative and Outreach Manager will work together with divisional leadership to create and monitor service delivery, outcomes, and other data tools and reports. These administrative functions will assist the division with measuring needs, quality measurement tools, and growth objectives. Additionally, the Administrative and Outreach Manager will assist with supporting the quality improvement activities of the agency, division, and programs. The Administrative and Outreach Manager will outreach to and work with community and school partners to increase referrals to CES programs.
Responsibilities Include:
- Assist the Director and Assistant Director of CES with administrative oversight of programming
- Develop and maintain mechanisms to promote relationships with community and school partners to increase referrals to CES program.
- In conjunction with the Director and Assistant Director of CES, develop and monitor the divisional annual budget
- Assist with the hiring processes for new employees, divisional and program orientation processes, staff performance reviews, and credentialing of staff.
- Assist CES Director and Assistant Director with tracking tools for meetings (attendance, agendas, minutes, etc.)
- Assist with tracking division budget and expenditures
- Work with Administration around ordering
- Work with members of CES Leadership Team regarding purchase requests and process
- Keep updated distribution lists and contact lists for community and school partners
- Maintain and develop relationships with community and school partners to increase referrals and access to CES services.
- Assist in the processing and reporting of data for surveys and quality improvement activities.
- Oversight of database management, oversight of program operations to ensure that agency requirements are maintained.
- Assist CES Leadership Team with accrediting process.
- Assist CES Director and Assistant Director with budget management.
- All other duties as assigned.
Knowledge and Experience Required:
- Bachelor’s Degree in public administration, nonprofit management, business, human services, or similar field
- Two to three years office experience preferably in a human services environment may be substituted
- Experience in administration, budgeting, and personnel management is preferred
- Bilingual/bicultural candidates encouraged to apply
Skills and Abilities:
- Strong communication skills
- Strong technology skills
- Nonprofit and/or Human Services experience
- A commitment to the empowerment of children, families, and adolescents to realize their potential
- Ability to incorporate the agency philosophy of systemic thinking
- Internet access for remote work
- Reliable and safe transportation
- Strong presentation skills
- Self-starter with great organizational skills and drive to succeed
- Strong computer skills required
- Ability to multi-task and think on your feet
- Proficient in Microsoft Office Suite
- Attention to detail
- Understand utilization targets and monitoring systems
- Ability to communicate across multiple levels
- Ability to understand contractual outputs and outcomes
- Ability to think critically about methods that can increase productivity and service delivery within division
How to Apply:
Submit a cover letter and resume sharing your interest and unique qualifications for this position to:
Mail: Director of Human Resources
LUK, Inc.
545 Westminster Street
Fitchburg, MA 01420
Email: HR@LUK.org HR@LUK.org with the subject line “Administrative and Outreach Manager for CES”
FAX: 978-829-2210
Job Location:
The Administrative and Outreach Manager position will be located out of LUK’s office in Fitchburg, MA. The position will also travel between LUK’s offices in Webster and Worcester. Some regular transportation required. Ability to work remotely occasion as needed.
Salary Range and Benefits:
Pay Range: 7D. Salary Range: $52,000 – $58,000. Salary ranges within each pay grade are based on qualifications, skills, and experience.
Contact LUK’s Human Resources Department for information on our exceptional Benefit Package.
For positions that are benefit eligible LUK provides an extensive and unique benefit package. For more information on LUK’s employment benefits please visit: www.LUK.org/Benefits
Position Overview:
LUK Division: Community Engagement and Support Services (CES)
LUK Component: Not Applicable
Direct Supervisor: Director of CES
LUK Staffing Category: 4
This position is 40 hours per week
This is a salary position: ?
This is an hourly position: ?
This position is benefit eligible: ?
This position is community-/home-based ?
EOE and Diversity Commitment:
LUK is committed to fostering a welcoming and supportive workplace and is an Equal Opportunity Employer. Our team includes talented professionals from a wide range of backgrounds and experiences—from those with firsthand knowledge of the communities we serve to recent graduates and experienced professionals. We believe that bringing together people with different perspectives makes us stronger and better equipped to serve our communities.