Product Operations Analyst

Job Description

Product Operations Analyst Job Description

Company Description

Tuvoli was founded to improve sales results and accelerate payment processes in the business aviation industry. Our software solutions provide tools for managing sales pipelines, sourcing private jet aircraft, and streamlining trip logistics. Our financial technology solutions encompass banking services with enhanced payment rails for private aviation.

Role Description

This is a full-time on-site role at Tuvoli HQ in Nashua, NH. We are seeking a proactive and detail-oriented

Product Operations Analyst who thrives at the intersection of product and engineering. In this role, you will take ownership of writing clear user stories, managing product triage, driving release readiness, and ensuring the quality of new features. You will work independently while collaborating closely with Product and Development leads to keep releases on track and customer experience front of mind.

Key Responsibilities

• Translate business needs into well-structured user stories and acceptance criteria (Azure DevOps).
• Own triage of customer-reported issues, ensuring accurate prioritization and timely resolution.
• Coordinate with Development Leads and Product to manage and communicate release cycles.
• Verify builds for quality and completeness before production deployment.
• Provide clear technical and non-technical communication across distributed teams.
• Advocate for user experience throughout the product lifecycle.

Qualifications

• 3–5 years’ experience in business analysis, quality assurance, or a similar hybrid role.
• Proven ability to work independently and manage competing priorities.
• Strong organizational, analytical, and problem-solving skills.
• Exceptional attention to detail with a track record of catching gaps or edge cases.
• Strong written and verbal communication skills.
• Experience with QA processes and tools (manual testing required; automated testing a plus).
• Familiarity with Azure DevOps or similar platforms.
• Experience in business aviation is a plus but not required.
• Must be willing to work on-site in Nashua, NH.