Job Description
Job Description
Job Title: Associate Lab Computing Analyst
Pay rate: $30-34
Expected Hours: 40 hours per week
Potential for extension and conversion: Yes, based on business needs
Work model: 100% Onsite
Desired Start: ASAP
Overtime: No OT
Duration: 6 month
Location: 35 Landsdowne Street Cambridge, MA | 02139 (main site) expected to be deployed and commute within 15 miles radius
Responsibilities:
• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Maintains and supports the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications
• Manage On-boarding, retirement and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues
• Follow documented procedures, policies, troubleshooting and best practices
• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as Liaison for software/hardware related inquiries
• Escalates IT issues that are not resolved PKI Lab IT analysts
• Participates in client team meetings
• Escalates delivery concerns to the team lead
Critical Skills:
• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
Basic Qualifications:
• Associate degree in Computer Science or technology industry experience
OR
• 1+ year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems
Preferred Qualifications:
• Experience with scientific instrumentation
• Experience in Life Science environment
Other Requirements:
• Must be able to remains in a stationary position more than 25% of the time
• The person in this position needs to occasionally move inside and outside labs
• Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Must haves:
* Service Now
* Windows 11 upgrade
Nice to haves:
* Group policy
* Active directory
Additional Notes:
Open to more junior candidates
Has Pharma background
Coming from AstraZenica, Moderna, Hospital IT overall pharma/life sciences BACKGROUND
Interview Schedule:
1 round remote panel interview via Teams for 45mins