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Service Department Assistant

Bertera Subaru Inc
locationWest Springfield, MA, USA
PublishedPublished: 6/14/2022
Full Time

Job Description

Job Description

About Us:

We are a busy, customer-focused automotive dealership looking for a motivated and dependable individual to join our Service Department team. This position plays an important role in supporting daily operations, ensuring customers have a positive experience from start to finish. The ideal candidate is friendly, organized, and eager to grow within the dealership — starting as an assistant and learning the ins and outs of service operations, with opportunities to advance.

Key Responsibilities:

  • Greet customers arriving for service appointments and ensure they are directed to the appropriate staff member

  • Answer and route incoming service department calls in a professional and timely manner

  • Assist the Service Manager and Advisors with daily workflow and administrative tasks

  • Conduct customer follow-up calls and schedule service appointments as needed

  • Support warranty processing and documentation

  • Help maintain service records and organize repair orders

  • Provide general assistance in coordinating vehicle check-ins and workflow between departments

  • Maintain a clean, professional, and welcoming service area for customers

Requirements:

  • Must be at least 21 years old

  • Excellent communication and multitasking skills

  • Professional appearance and positive attitude

  • Ability to work in a fast-paced dealership environment where priorities shift quickly

  • Must be able to sit, stand, walk, reach, talk, and hear regularly

  • May occasionally need to stoop, kneel, crouch, and lift up to 40 lbs

  • Valid driver’s license and insurable driving record required

Why Join Us:

  • Room for growth within the dealership and service department

  • Hands-on experience working closely with experienced Service Advisors and Management

  • Supportive, team-oriented environment

  • Every day is different — no monotonous routine

  • Opportunity to build a career in the automotive industry

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Company DescriptionAt Bertera Subaru, we take pride in delivering exceptional customer experiences every day. As part of a respected, growing automotive group, we combine the values of a family-run dealership with the opportunities of a larger organization. Our team is built on trust, teamwork, and a shared commitment to providing excellent service — both to our customers and to one another.

We’re looking for motivated individuals who want more than just a job — we’re offering a career path with room to grow. If you’re dependable, eager to learn, and ready to be part of a dynamic dealership team, we’d love to meet you.

Company Description

At Bertera Subaru, we take pride in delivering exceptional customer experiences every day. As part of a respected, growing automotive group, we combine the values of a family-run dealership with the opportunities of a larger organization. Our team is built on trust, teamwork, and a shared commitment to providing excellent service — both to our customers and to one another.\r\n\r\nWe’re looking for motivated individuals who want more than just a job — we’re offering a career path with room to grow. If you’re dependable, eager to learn, and ready to be part of a dynamic dealership team, we’d love to meet you.

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