Job Description
Job DescriptionBenefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Signing bonus
- Training & development
- Tuition assistance
- Vision insurance
Director of Operations - Supported Employment
Department: Vocational Services
Headquarters: Hatfield, MA
Full-Time
Starting Salary: $60,000$62,000 (Based on Experience)
About the Role
The Director of Operations Supported Employment is responsible for the day-to-day oversight, leadership, and success of ServiceNets group-supported employment programs, with a strong emphasis on managing the integration of social enterprise operations and vocational training. These programs include Prospect Meadow Farm, Rooster Caf, and the PMF Carpentry Programeach of which blends paid, crew-based work with skill development for individuals with developmental disabilities and autism.
Key Responsibilities
1. Program & Business Operations Oversight
- Oversee daily operations of group-supported employment programs and their associated businesses.
- Collaborate with Program Directors, Site Managers, and Therapeutic Supports Directors to align work crews, schedules, and training with vocational and therapeutic goals.
- Lead operational strategy for social enterprise sites, ensuring business success supports program outcomes.
2. Staff Leadership & Accountability
- Supervise Program Directors and/or Site Managers at employment sites.
- Provide coaching, performance feedback, and strategic support to leaders overseeing staff and participants.
- Ensure staff follow documentation, safety, training, and department-wide systems.
3. Social Enterprise Leadership
- Act as liaison between program and enterprise functionsoverseeing business operations, staffing, and customer service.
- Partner with enterprise leads (e.g., Culinary, Carpentry, Farming) to ensure efficient, compliant, inclusive environments.
- Monitor business metrics including customer satisfaction, quality, and revenue trends.
4. Systems Implementation & Data Integrity
- Oversee full implementation of systems from the Vocational Operations Manual (e.g., attendance, billing, scheduling, documentation).
- Address system gaps and training needs with Senior Director of Operations.
- Review service data regularly and contribute to internal and funder reporting.
5. Compliance & Quality Assurance
- Ensure compliance with DDS and internal standards (documentation, participant rights, health/safety).
- Oversee incident reporting, follow-up, and mitigation planning.
- Support quality reviews and participate in audits and funder visits.
6. Participant Experience & Development
- Ensure participants engage in meaningful, individualized work aligned with their goals and skills.
- Monitor training, safety, and feedback to support growth in vocational, social, and advocacy skills.
- Collaborate with Therapeutic Supports and clinical teams on behavioral or adaptive needs.
7. Budget Monitoring & Resource Stewardship
- Track staffing costs, materials budgets, and equipment needs to support efficient, mission-aligned operations.
- Work with site leaders to optimize resources without impacting participant outcomes.
Qualifications
- 5+ years in operational leadership within vocational programs, day services, or social enterprise settings supporting individuals with disabilities or similar senior leadership & human service experience.
- Demonstrated success managing staff, implementing systems, and supporting program and business growth.
- Experience with DDS-funded group employment and knowledge of social enterprise integration.
- Strong organizational, problem-solving, and communication skills.
- Valid drivers license and ability to travel.
- CPR/First Aid certification or willingness to obtain
Perks & Benefits: We invest in our people the way we invest in our missionwith trust, vision, and heart
- Mileage reimbursement
- Generous paid time off
- Comprehensive health & dental insurance
- 403(B) retirement plan with employer match
- Paid life insurance & long-term disability coverage
- Tuition assistance and advancement opportunities
- A culture of compassion, connection, and clinical excellence
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.