Credit Counselor- Full Time - Ohio

Job Description

Job Description

At ACCC, we empower employees to grow in a mission-driven environment where contributions are valued. We offer flexible schedules, top-tier benefits, and remote work options, allowing you to build a career that fits your lifestyle. Every interaction counts, and we recognize that exceptional service starts with exceptional people. We celebrate dedication and commitment to going above and beyond for our customers.

Join a team where flexibility, fulfillment, and impact are at the heart of everything we do.

We are a nationally recognized, award-winning non-profit dedicated to helping people take control of their finances and get out of debt through counseling and education. We’ve been named Top Places to Work 2022 winner and received the BBB Award in 2021 & 2022.

A Client Success Manager (CSM) is responsible for ensuring that clients are satisfied with the program and service they receive and continue until the DMP is completed. The CSM should have strong communication and interpersonal skills, be able to multitask and prioritize effectively and have a good understanding of how the dmp works.

Primary Duties & Responsibilities

• Building and maintaining strong long-term relationships with clients.
• Communicating with clients to understand their needs and requirements of the DMP (debt management program)
• Providing support and guidance to clients to ensure they are getting the most of ACCC’s debt management program
• Identifying and addressing any issues or concerns that clients may have
• Collaborating with internal teams to ensure that clients’ needs are met in a timely and efficient manner
• Developing and implementing strategies to increase client’s retention and loyalty
• Collecting and analyzing customer feedback to identify opportunities for improvement
• Keeping up to date with creditor trends and developments to identify new opportunities
• Meeting or exceeding retention and growth that contributes to the overall success of ACCC
• Listening and identifying new business opportunities for clients

Position Qualifications

Education: High School Diploma or equivalent required

• Experience: Minimum 1 year experience related to customer service required or equivalent combination of education and experience
• Specialized Knowledge, Licenses, Certifications, etc: PFE Debt Management Professional Certification (to be obtained within first six months of employment)
• Supervisory Responsibility: n/a
• Other:Basic computer knowledge; basic mathematical skills; ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, standard operating procedures (S.O.P.s); ability to write routine reports and correspondence for clients; demonstrate telephone etiquette, time management, and attention to detail; ability to interact and work in a team environment; demonstrate ability to comprehend verbal and written information in addition to responding to clients and/or employees.

In addition to a competitive base salary, this role offers the opportunity to earn a monthly performance-based bonus. Your hard work and results will be rewarded, giving you the chance to increase your earnings each month!