Customer Service - Benefits & Verification Specialist and Patient Care Coordinator | Philippines

Job Description

Job DescriptionDescription:

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our team in the Philippines as Benefits & Verification Specialist and Patient Care Coordinator.

Benefits & Verification Specialist

The Benefits & Verification Specialist plays a critical role in protecting revenue integrity by ensuring all therapy services are properly authorized, verified, and financially cleared prior to treatment. This position serves as the insurance clearance gatekeeper for all Physical Therapy, Occupational Therapy, and Speech Therapy referrals, ensuring accurate benefits verification, authorization procurement, and documentation attachment to claims prior to billing submission.

• Insurance Eligibility & Benefits
• Authorizations & Referrals
• Claims Support & Documentation
• Payment Posting & Reconciliation (Preferred)
• Data & Communication

Patient Care Coordinator

The Patient Care Coordinator/Scheduler is responsible for ensuring that therapy visits are executed accurately, timely, and in compliance with physician orders and payer requirements. This role directly impacts patient satisfaction, clinical continuity, compliance, and company revenue by managing scheduling workflows, follow-ups, documentation completion, and patient communication.

• Scheduling & Clinical Workflow
• Therapist & Provider Follow-Up
• Patient & Partner Communication
• Compliance & Quality Assurance

We're Looking For Individuals With:

• Proven experience in customer service with direct client-facing experience, preferably in a BPO setting
• Strong oral and written communication skills
• Versatility in managing inquiries via email, chat, phone, and other platforms
• Adaptability and ability to thrive in fast-paced environments
• Flexibility to work in voice, non-voice, or blended programs
• Proficiency in Microsoft Office applications, with at least average skills in MS Excel
• High attention to detail and strong organizational skills
• Analytical thinking and problem-solving abilities, with some technical aptitude
• Ability to work independently and reliably with minimal supervision
• Commitment to completing all required initial training
• Willingness to work on shifting schedules, including weekends and holidays

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Requirements:

To be successful, you must possess the following:

• Clear, neutral English accent with excellent phone etiquette.
• Proven experience with insurance eligibility and benefits verification.
• Prior authorization experience required.
• Highly personable, friendly, confident, and professional communication style.
• Strong analytical and report-review capabilities.
• Exceptional organizational and follow-through skills.
• Strong Excel proficiency and Microsoft Teams communication skills required.
• High attention to detail and documentation accuracy.
• Ability to meet deadlines and manage high-volume workflows.
• Experience with payer portals, EMRs