Job Description
Job Description
Summary: Assist the Program Director in organizing, directing, and supervising all aspects of the operation of the kitchen.
Why Work for SMOC?
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Primary Responsibilities:
- Responsible for all aspects of the operation of the kitchen including but not limited to, food preparation, guest service, safety and security.
- Greet and work with volunteer food groups, other volunteers, and guests at the kitchen.
- Maintain a clean and safe environment for guests and volunteers,
- Assist Director in coordinating food groups and/or volunteer schedules.
- Purchase food and order supplies.
- Assist with meal planning.
- Resolve conflict amongst staff, volunteers, and guests.
- Responsible for orientation of groups serving meals as well as volunteers.
- Prepare and ensure adequate meals are provided daily for both lunch and dinner for up to 220 guests.
- Attend meetings and trainings.
- Recruit and interview volunteers. Provide timely mentoring, training, and performance management to staff and volunteers. Complete required paperwork in accordance with company policy.
- Engage all guests by understanding and addressing their needs whether within or outside the scope of work.
- Attend and participate in team meetings as requested and communicate effectively with guests and staff in other areas.
- Maintain confidentiality of the guest, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency, and/or funder requirements, as well as, SMOC procedures and policies.
- Other duties as assigned.
Knowledge and Skill Requirements:
- Requires Serve-Safe Certification.
- Minimum 2 years experience in kitchen/food management and service.
- Must have a valid driver’s license and ability to meet insurance requirements.
- Flexibility and the ability to multi-task is required.
- Strong judgement, decision making skills, and ability to manage conflict.
- Experience with homeless population, mental illness, and substance use; must be caring, compassionate, and friendly.
- Basic computer skills required.
Organizational Relationship: Directly reports to Program Director. Direct reports to this position are Program Assistants, relief staff, and volunteers.
Physical Requirement: Ability to climb stairs.
Working Conditions: ENTER
Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Assistant Director, Loaves & Fishes position is eligible to work from home 0% of the week in scheduling coordination with the department manager.
Wednesday - Sunday; 2pm - 6pm
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