Job Description
Job DescriptionAre you a people person who thrives on helping others and creating great experiences? Heritage Automotive Group is on the lookout for a friendly, dependable Call Center Representative to be the voice of our service team! In this fast-paced, customer-focused role, you’ll assist callers, schedule service appointments, and make every interaction count. If you bring a positive attitude and a passion for great service, we’d love to have you on our team!What a typical day looks like?
- Answer all incoming calls.
- Schedule Service appointments.
- Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly.
- Keep up to date with all Toyota and Ford recalls.
- Track and schedule recalls as parts become available.
- Respond to all online chats and text messages.
- Monitor all appointments made online, fixing and calling customers as needed for service.
- Stay up to date on training through the University of Toyota, dealership-provided training, etc.
- Other miscellaneous Call Center related tasks as needed.
As a Member of the H-Team, You'll Enjoy:
- Comprehensive benefits: Medical, dental, vision, life, and disability insurance
- Childcare reimbursement to help with family needs
- Flexible spending accounts for added convenience
- 401(k) with company match to help secure your future
- Immediate accrual of paid time off—start taking time for yourself right away
- Substantial vehicle/service discounts—save big on your ride and services
- Wellness benefits including a free gym membership to keep you in top shape
- Pet insurance for your furry friends
- Annual incentives and opportunities for career advancement—we love to promote from within!
- Company events and community engagement to help you connect and give back
Qualifications:
- High school diploma or equivalent, with at least one year of customer service experience.
- Excellent phone etiquette and communication skills—clear, friendly, and professional with every caller.
- Solid understanding of customer service best practices and a knack for solving problems efficiently.
- Strong computer skills, including typing, basic office tasks, and the ability to navigate scheduling software.
- Able to multitask and stay organized while handling multiple calls and inputting information.
- A team player who works well with others and maintains a positive, professional attitude—even under pressure.
- Previous experience in the automotive industry is a plus!
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.