Job Description
Job Description
Robert Half is seeking a Customer Service Representative to join our growing team in Ward Hill, Massachusetts.
Schedule ONSITE: Monday–Friday, 8:00am–5:00pm
In this role, you will support a fast-paced customer care team by handling high-volume inbound calls, processing orders and returns, and serving as a key point of contact for customer inquiries. This is a hands-on, high-transaction environment supporting small businesses and blue-collar customers.
Key Responsibilities
- Handle a high volume of inbound customer calls (approximately 500–600 per month)
- Respond to customer questions, complaints, and product/order inquiries
- Process RMAs, returns, and related documentation in an ERP system (Epicor preferred)
- Manage email queues, data entry, and return product logistics
- Act as the primary contact for website inquiries (20–25 calls per day)
- Support order entry and assist with workflow and process improvements
- Collaborate closely with internal teams including accounting, warehouse, and customer care
Prior experience using an ERP system (Epicor preferred; any ERP required)
Proven ability to handle high call volume and work with stressed or time-sensitive customers
Strong computer and technology skills with the ability to adapt quickly
Comfortable working in a fast-paced, non-corporate environment
Reliable, flexible, and able to work well with a distributed team