Operations & Communications Manager

Job Description

Job Description
Job Title: Operations & Communications ManagerReport to: Executive DirectorLocation: Hybrid (Remote and in-person Lynn, MA with some travel to Lowell) Background: The New American Association of Massachusetts (NAAM) is a non-profit organization that provides socialsupport services to refugees and immigrants in Massachusetts. Core services include: ESOL classes, employment, case management, citizenship, and youth programming. Purpose: The Operations & Communications Manager oversees the daily functions and internal systems of NAAM, ensuring smooth, efficient, and mission-aligned operations. This role bridges program coordination, office management, communications oversight, and volunteer engagement to support the organization’s service delivery and community impact. Responsibilities:Operations & Office Management

• Greet and assist walk-in clients, answer phone lines, and streamline the intake process.
• Maintain office supplies, schedule virtual Zoom/Teams meetings, and ensure consistent office hours (Mon–Fri, 9 AM–5 PM).
• Organize staff retreats, manage food orders, track receipts, and manage reimbursements
• Maintain internal shared documents storage and ensure organized internal records.
• Supervise office operations interns and staff to ensure efficiency and compliance with policies

Communications & Public Relations

• Serve as the first point of contact for public inquiries, including volunteer and internship requests.
• Supervise the Communications Team to ensure alignment with organizational goals.
• Manage NAAM’s public email account and route inquiries appropriately.
• Collaborate with the Website Developer and Communications Team to update the website and social media.
• Lead monthly newsletter creation and distribution to NAAM stakeholders

Program & Client Support

• Conduct client intakes, document on Salesforce and refer them to the appropriate service teams.
• Support program teams to ensure coordinated and high-quality service delivery.
• Represent NAAM at community events and maintain flexible hours for evening events as needed.

Volunteer Engagement & Interpreter Coordination

• Recruit, train, and supervise volunteers; implement appreciation activities.
• Coordinate interpreter scheduling, hiring, and payments.
• Monitor interpreter services budget and ensure cost-effective use of language services.
• Serve as liaison with the City of Lynn’s Language Access Coordinator.
• Oversee use of Tarjimly for translation services.

SalesForce and Digital Literacy Program Management

• Manage the client device program (tablet/laptop distribution, training, support, and recordkeeping).
• Troubleshoot technical issues and train clients on device use.

Board of Directors Support

• Schedule board meetings, coordinate logistics, and prepare agendas and minutes.

Other Duties:

• Perform additional administrative tasks as assigned.

Qualifications:· Associates degree or higher and 1-2 years' relevant experience or 3 plus years of equivalent experience in administration, project management, program coordination, management may be substituted for degree.· Strong organizational, communication, and problem-solving skills.· Proficiency in Microsoft Office, Google Suite, Zoom, Teams, SharePoint, and AI tools.· Ability to work independently and handle multiple responsibilities.· Flexible, detail-oriented, and dependable.· Sense of humor and collaborative spirit is a plus· Lived experience as an immigrant or refugee is highly valued· Bilingual language capability preferred. Compensation & Schedule: $26–$29 per hour (equivalent to approximately $54,080–$60,320 annually), depending on experience and qualifications. Full-time, 40 hours per week.