Job Description
Job Title: Customer Services Associate
Location: Tewksbury, MA 01876 (Possibility for hybrid (3 days per week in office) for exceptional candidate once training period is complete.)
Duration: 6+ Months Contract
Responsible for providing front line support for internal and external customers regarding quality and regulatory related inquiries and issues, and act as liaison between customers and other departments and functions. Responsible for supporting the projects and ongoing processes associated with Quality and Regulatory Services (QRS).
Top 3 Required Skills:
- Customer support and communication (internal & external)
- Quality and regulatory process knowledge
- Microsoft Office proficiency
Must-Have Skills:
- Experience in customer-facing, manufacturing, or quality/regulatory roles (medical device or clinical industry preferred)
- Strong organizational and multitasking skills for handling time-sensitive requests
- Proficiency in Microsoft Office applications and ability to learn new systems quickly
- Excellent oral and written communication skills
- Ability to manage inquiries and escalate appropriately following QRS procedures