Residential Landscape Maintenance Manager
Job Description
Job DescriptionSalary: $65,000 - $124,000
Residential Landscape Maintenance Manager
POSITION SUMMARY
Egan Landscape Group offers competitive compensation, strong benefits, ongoing training, and opportunities for growth within a values-driven organization.
The Residential Landscape Maintenance Manager is responsible for overseeing and continuously improving the delivery of high-quality residential landscape maintenance services while also supporting sales and revenue growth within the maintenance division. This role leads crews, manages client relationships, prepares and presents maintenance proposals, and manages existing maintenance contracts to ensure retention, profitability, and client satisfaction. The Manager plays a critical role in maintaining long-term client relationships, developing team members, and upholding Egan Landscape Groups standards for reliability, professionalism, and horticultural excellence.
ABOUT THE COMPANY
Egan Landscape Group is a Plymouth-based premier landscaping company dedicated to excellence in design, maintenance, and horticulture. The company emphasizes a commitment to high-quality results, client satisfaction, and positive community impact. Guided by its RELIANT core values, Egan Landscape Group prioritizes reliability, professionalism, and sustainability in all its operations, ensuring they deliver exceptional landscaping solutions tailored to their clients needs.
OBJECTIVES
- Oversee and manage all aspects of residential landscape maintenance operations to ensure contract compliance, quality, and profitability.
- Meet with current and prospective clients to assess property needs and recommend appropriate maintenance solutions.
- Prepare, price, and submit maintenance proposals, renewals, and service adjustments in a timely and professional manner.
- Manage and retain existing maintenance contracts through proactive communication, site visits, and performance oversight.
- Identify opportunities for upselling enhancements or expanded maintenance services.
- Ensure weekly, monthly, and seasonal maintenance schedules are executed accurately and efficiently.
- Lead, train, and develop maintenance crews to promote safety, productivity, and professional growth.
- Monitor job costs, labor efficiency, and materials usage to meet or exceed budget expectations.
- Conduct regular site inspections to ensure work meets company standards and client expectations.
- Coordinate seamlessly with internal teams including enhancement sales, operations, and administration.
- Implement and reinforce sustainable landscaping and best horticultural practices.
- Address and resolve client concerns promptly to maintain high retention rates.
COMPETENCIES
- Strong knowledge of residential landscape maintenance practices, including turf care, plant health care, pruning, and seasonal services.
- Ability to manage and grow a book of residential maintenance clients.
- Experience preparing, pricing, and presenting maintenance proposals and contract renewals.
- Proven ability to manage multiple crews, schedules, and properties simultaneously.
- Excellent leadership skills with the ability to motivate, train, and hold teams accountable.
- Strong sales and customer service skills with a focus on long-term client relationships.
- Exceptional interpersonal and communication skills for client-facing interactions.
- Strong organizational and time-management abilities with attention to detail.
- Ability to analyze labor and production metrics to improve efficiency and profitability.
- Comfortable using computer applications for scheduling, estimating, reporting, and client communication.
- Ability to problem-solve in real time and make sound decisions in the field.
- Commitment to safety, quality control, and continuous improvement.
- Ability to collaborate effectively across departments to achieve shared goals.
BENEFITS
- Company Phone
- Monthly Incentive Program
- 401(k) with up to 4% Company Match
- Health Insurance (50% Employer Contribution)
- 100% Employer-Paid Dental, Vision, and Accident Insurance
- Paid Vacation Time
- Paid Sick Time
- Life Insurance
- Tuition Reimbursement
- Paid Training
EDUCATION AND EXPERIENCE
- Proven experience in residential landscape maintenance or landscape operations management.
- Strong working knowledge of turf care, ornamental plant maintenance, and seasonal services.
- Prior experience supervising crews and managing client relationships preferred.
- Excellent leadership, communication, and customer service skills.
- Proficiency with computer applications and willingness to learn company software systems.
- Strong problem-solving skills and attention to detail.
- Valid drivers license and ability to travel between job sites.
PHYSICAL REQUIREMENTS
- Ability to walk, stand, and move around job sites for extended periods, including uneven terrain.
- Capability to lift and carry materials or equipment weighing up to 50 pounds as needed.
- Comfort with bending, kneeling, crouching, and climbing in outdoor environments.
- Ability to visually assess landscape conditions, quality of work, and safety concerns.
- Willingness to work outdoors in various weather conditions, including heat, cold, and rain.
- Ability to hear and communicate effectively in noisy environments.
- Physical stamina to support long days during peak seasonal demands.
- Ability to respond quickly to on-site issues or urgent client needs.
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Egan Landscape Group recognizes that a diverse staff reflective of our community is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.