Job Description
Job Description:
Take end-to-end bottom line responsibility for development and production support projects in Retail insurance business for a major insurance carrier using a Global delivery model, schedule assignments, monitor, review, and report project status; manage project risks; ensure successful delivery and implementation; take complete ownership of people and their performance management ; take ownership for billing and allocation , project updates in our budgeting system and providing revenue best estimates (BE) to management and running the project at CMMI level 5 quality standards.
Your responsibilities include but may not be limited to
- Proposals/Change Requests: Creating and getting internal/client approvals for SOWs (statements of work) or Change requests within established SLAs.
- Project Scoping: Own the change management to scope.
- Service Level Agreements (SLAs) – Make sure that the contractual production support SLAs agreed with the client are met.
- Estimation: Lead and review the estimation activities considering organizational / unit Quality & Productivity goals.
- Resource Planning: Arrange plans for different resources and liaison with required groups. Make sure project team members are allocated accurately.
- Scheduling: Prepare a detailed project schedule, baseline the same, manage any changes. Making sure that production ticket backlog is reducing as per monthly priority plan.
- Risk Planning/Mitigation: Create a risk management plan identifying the risks and execute mitigation steps.
- Project Tracking, Control & Report: Assign work, track the project scope or ticket backlog reduction. Review and control all the project phases to ensure on time and within budget delivery. Making sure that production ticket backlog is reducing as per plan.
- Run weekly and bi-weekly status and governance meetings with clients on production support and staff augmentation development status.
- Monthly contractual obligations tracker updates and meeting with client
- Providing status updates in quarterly steering committee meetings.
- People Management: Plan for and guide the senior members in the team to train/mentor the junior members in the team to ensure competency development and growth and without impacting project schedule and budget. Implement performance management as per organizational guidelines. Manage a team size of 30 full time employees with 12 among them being direct reports
- Financials: Ensure timely and accurate billing, accurate project budgeting updates and providing revenue best estimates (BE) to management
- Quality : Ensuring that project is running at CMMI Level 5 maturity.
Qualifications:
Required
- Bachelor’s or master’s degree in engineering or foreign equivalent required from an accredited institution.
- At least 14 years of relevant experience to the job description.
Preferred
- Experience in life insurance/annuity projects
- Knowledge on Life Insurance terminology
- Delivering with on-shore and off-shore teams
- LOMA Certifications
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.
U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/