Boston, MA - Account Management Team // Client Success - Multiple Positions (Remote Position)
Job Description
Job Description
Join Franklin Retail Solutions the team behind some of the biggest names in sports and outdoors. If you shop at Dick's Sporting Goods, Academy Sports, or REI, and if the brands in your home or garage include names like Adidas, Everlast, or Osprey, chances are you've already interacted with our work. Now's your chance to get paid to be part of it.
We're building our Account Management team and hiring at multiple levels. From ambitious part-timers to seasoned pros ready to take the reins. What matters most is your mindset, energy, and drive to make clients feel like Franklin Retail must have taken lessons from Apple, Disney or the Savannah Bananas. Think in terms of outrageous service whatever it takes to deliver an amazing client experience.
What You'll Do
- Build and support relationships with leading sports, outdoor brands, and retailers
- Learn and use AI / SaaS tools (we'll train you, but you need to love technology)
- Be a problem solver, communicate clearly, and anticipate client needs
- Bring a "get better every day" mindset whether you're just starting out or leading major accounts
Compensation
- Hourly: $20$25/hr + bonuses & brand discounts
- Associate Client Success: $50K+ base + bonuses
- Senior Client Success: $70K$150K base + performance-based bonuses
Why Work With Us
- Work with the most recognized names in sports & outdoors
- Get paid to visit the same stores you shop today
- Be surrounded by brands you already love
- Access bonuses, discounts, and perks from top brands
- Be part of a fun, collaborative organization that values purpose, learning, and excellence
Location: Flexible / hybrid depending on candidate
Compensation: Hourly or salaried, based on level and experience
Growth: We invest in training, mentorship, and career development
Whether you're looking for a part-time role with flexible hours, your first big step into account management, or a senior position managing major accounts, we'd love to hear from you.