Job Description
Job DescriptionWe are looking for a proactive and empathetic Customer Success Specialist to join our team in Amherst, Massachusetts. In this Contract to permanent employment role, you will play a pivotal part in empowering individuals with disabilities by providing education, guidance, and support. Your work will directly contribute to helping clients manage their services independently and improve their quality of life.
Responsibilities:
• Conduct assessments to determine the needs of individuals applying for services.
• Provide orientation sessions to familiarize clients with available programs and resources.
• Deliver skills training to enable clients to effectively manage personal assistant services.
• Educate individuals on maintaining their personal care assistant programs for long-term success.
• Monitor progress and provide ongoing support to ensure clients are successfully utilizing assistance services.
• Address client inquiries via phone and email with professionalism and clarity.
• Collaborate with team members to ensure consistent service delivery.
• Maintain accurate and up-to-date records of client interactions and progress.
• Actively contribute to improving processes and resources for client education.
• Offer tailored solutions to each client’s unique needs and circumstances.• Previous experience in customer service, preferably in a call center environment.
• Strong written and verbal communication skills, including email correspondence.
• Ability to work empathetically with individuals from diverse backgrounds.
• Familiarity with programs or services aimed at supporting individuals with disabilities is an advantage.
• Proven organizational skills and attention to detail.
• Capability to manage multiple tasks while prioritizing client needs.
• Proficiency with computer systems and basic office software.
• A commitment to providing exceptional service and fostering independence for clients.