Order Management Specialist - US Analyzers & Consumables

Job Description

Job Description

Nova Biomedical is hiring an Order Management Specialist on the U.S. Analyzers and Consumables team at our Lexington Rd, Billerica, MA Facility. The hours are on-site Monday- Friday 9:30 A.M - 6:00 P.M. This position will be responsible for processing and managing customer orders and returns (RMAs), providing delivery dates, issuing credit requests, creating new customer accounts, and communicating with customers via phone and email. Other responsibilities include:

• Communicate with customers via phone and email
• Have a customer-centric mindset and see situations from the customer's point-of-view
• Manage and process customer orders, from beginning to end in SAP, EDI, and Esker. Communicate backlog information
• Meet individual goals and contribute to team goals
• Provide customers with product, pricing, and availability information
• Process credit cards
• Satisfy customer requests for price quotations
• Create new customer accounts in SAP
• Resolve customer issues

Qualifications:

• Excellent communications skills are a must
• Fluency in English
• Computer literacy
• Knowledge of Microsoft product suite
• Previous SAP experience preferred

Education/Experience:

• High school diploma
• 2-3 years of related office or customer service experience

At Nova Biomedical, we practice our core values of mutual respect, honesty, and integrity throughout the company. With a strong sense of family in the workplace, we are proud that one third of all our employees have been with us for over 10 years.

Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees.