Job Description
Job Description
JOB OVERVIEW The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail sales, maximizing workout traffic, and maintaining premium customer service levels.
Responsibilities
- JOB OVERVIEW The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations
- Establishes and maintains an effective referral program to bolster membership growth
- Conduct telephone inquiries, follow up calls and customer care initiatives
- Warmly greet members and guests to foster a positive, welcoming atmosphere
- Adhere to the studio cleaning checklist diligently throughout shifts, ensuring a pristine environment
- Process credit card transactions accurately and responsibly
- Generate new leads through member referrals, community outreach and social media efforts
- Convert leads into members through effective communication and timely outreach via cold calls and emails
Qualifications
- Ideal candidate has strong customer service skills and basic sales experience
- Solid verbal and written communication skills required
- MS Office basic programs (word, excel), Internet, Basic computer program software use
- High school diploma or equivalent required
- Experience in retail or direct sales management/lead generation systems