Customer Service Representative

Job Description

Job Description

Blue Cross is hiring Vermonters to join our World Class Customer Service Team! Our Customer Service Call Center was recently awarded the 2024 Call Center of the Year among small and mid-sized organizations by Service Quality Measurement Group (SQM).

If you’re looking to start a career in an ever-changing health insurance industry with best-in-class benefits, competitive pay and many opportunities for advancement, we want to speak with you about our Customer Service openings. Strong candidates will learn quickly, apply solid computer and communication skills, and exhibit exceptional attention to detail. Our Customer Service positions provide:

• Starting pay at $20.00 per hour with multiple promotional opportunities within the first two years.
  
  
• Location: If hired, there will be an eight-week in-person training program at our Berlin, Vermont office. Representatives will continue working on-site five days per week for two to three months post-training, or until they’ve demonstrated proficiency in the role. After this time, employees within a 50-mile radius will be expected to come to the office on Wednesdays with flexibility to work remotely the rest of the week.
  
  
• Bi-annual department retention bonus program, annual corporate incentive program, and additional compensation opportunities throughout the year.
  
  
• Eight-week paid training on all facets of the health care industry.
  
  
• Target start date is Wednesday, July 9, but is subject to change by one or two weeks.
  
  
• Robust benefits package including:
  • Health insurance (including vision)
  • Dental coverage (free to employees)
  • Wellness Program with a $500 year-end incentive
  • 401(k) with employer match
  • Life Insurance
  • Disability Insurance
  • Combined time off (CTO) – 20 days per year + 10 paid holidays
  • Tuition reimbursement
  • Student Loan Repayment
  • Dependent Caregiver Benefits
  • And more!