Account Relationship Manager (Pipeline Position)

Job Description

Job DescriptionParagus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We have aspirations of serving 1,000 customers across the entire country, and we won’t stop until we get there. Selected as one of 25 Forbes Small Giants in 2020, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there.

While we don’t currently have an opening, due to our continued growth, we anticipate needing to ask an additional Account Relationship Manager to join our team in the next 3-9 months. Therefore, while we are currently accepting applications and interviewing candidates, this is a pipeline posting position, meaning that the candidate we select will be notified that they have been selected as our top choice, but will receive an official offer until we have an opening.
Our pipeline candidates are very important to us. They allow us to grow faster and more seamlessly. As such, we make sure to reach out to our pipeline candidates at least monthly to check-in, confirm they are still interested and available, share fun Paragus news, and even occasionally invite them to events.

If you have a job now but are open to change at some point in the future, this could be a great opportunity. If you need a job right away, unfortunately this is not the posting for you.

Summary
As an Account Relationship Manager, you will be responsible for developing long-term relationships with your portfolio of 15-30 assigned clients, connecting with key business executives and stakeholders. You will liaise between client and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs as well as net new revenue.

Responsibilities

• Operate as the lead point of contact for all matters specific to your clients
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of our solutions according to client needs and objectives
• Assist with high severity requests or issue escalations as needed
• Maintain scheduled calls with clients
• Develop a rolling 3-year strategic roadmap and budget with your team and work with clients to implement
• Focus on delivering exceptional client experience, tracking team performance and driving customer retention and growth
• As necessary, visit client to capitalize on networking and relationship building opportunities

Qualifications

• 3-5 years of account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on client needs with attention to increasing revenue
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• BA/BS degree or equivalent
• Ability to travel occasionally

Ideal Candidate
We’re looking for a fun-loving person to join our family! Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You’ll need to know your way around Microsoft Office Suite, as we use those apps for everything. You will also be using some custom software so being able to adapt to new technologies quickly will come in handy. The ability to multi-task is of the utmost importance, as you’ll have many clients to juggle. You should have the ability to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player as well. We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company. Lastly, we hope you love dogs and tacos as those are both pretty important to our culture.

Compensation and Benefits: As a Partner at Paragus, you'll enjoy:

• Culture, culture, culture! Think: fun events, good beer, and great snacks, but most importantly, amazing people that you’ll look forward to seeing every day.
• Employee ownership; that’s right, you’re not just an employee, you’re an owner!
• Self-driven Career Advancement opportunities
• 401K Plan + Matching up to 4%
• Medical, Dental and Vision Insurance (Paragus pays up to 90% of your Premium)
• Extra-curricular optional committees, training classes, Paragus University Courses and mentorship
• A monthly stipend for your cell phone
• Need a car for a day or so, just borrow ours!

Hybrid Work Policy: Whether you’re saving on gas, time, or just enjoying the freedom of flexibility, remote work can directly contribute to your health and happiness. As a full-time employee you will be eligible to work remotely two days a week once you have successfully completed your onboarding.

Paid Time Off: We at Paragus strive to not only promote but more importantly, prioritize a healthy work-life balance. As a full-time employee you will be eligible for our Flexible Vacation policy, which provides our employees with an un-capped bank of paid time off to use for vacation. Outside of the Flexible Vacation policy we also provide 5 days of sick time and personal leave, as well as 6 paid holidays.

Employee-owned company: Why be an employee when you can be an owner? As a Partner of Paragus IT, what you say matters! We highly value our partners insights, and many times put recommendations to play. Additionally, you’ll see the direct impact of accomplishments through our ESOP program!

Exemption Status: Exempt
Hours: Full Time Monday – Friday Regular Schedule
Compensation: $68,750 - $81,250 DOE
Location: Hadley or Worcester

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