Job Description
Job Description
Must Haves:
- Empathy-driven customer service experience — you're compassionate, solution-oriented, and thrive on helping others.
- Excellent communication skills, both verbal and written, with the ability to guide conversations and anticipate member needs.
- Strong organizational skills and the ability to multitask effectively in a fast-paced, ever-evolving environment.
- Tech-savvy mindset — you're comfortable navigating digital platforms and quick to learn new tools and systems.
Plusses:
- Experience in case management, healthcare settings, or working with health IT systems.
- Familiarity with motivational interviewing techniques or knowledge of community health and social welfare resources.
Day to day:
Insight Global is hiring Connected Care Assistants to support a fast-growing, mission-driven virtual care organization that’s transforming how people access and navigate healthcare. As a Connected Care Assistant (CCA), you’ll play a key role in delivering a seamless and compassionate experience for members enrolled in innovative care programs, including virtual primary care and coordinated health services. You’ll engage directly with members through calls, chats, and proactive outreach—helping them navigate their benefits, initiate service requests, and manage care plan tasks. While this role doesn’t involve clinical decision-making, you’ll work closely with a dedicated clinical team to ensure every member feels supported and empowered throughout their care journey.
WHY THIS ROLE STANDS OUT:
- Join a tech-forward healthcare company redefining patient experience
- Be part of a collaborative, member-first team focused on impact
- Gain exposure to cutting-edge virtual care models
- Opportunity to grow within a company that values innovation and empathy