MANAGER OF INDIVIDUAL GIVING

Job Description

Job DescriptionSalary:

Position Purpose

A versatile position within a dynamic nonprofit that provides
community-inspired, volunteer-powered disaster relief. The Manager of Individual Giving is responsible for developing and executing strategies to cultivate, retain, and grow a community of individual donors giving under $10,000 annually. This role plays a critical part in advancing All Hands and Hearts mission by driving sustainable revenue growth, deepening donor engagement, and ensuring a strong foundation for long-term individual giving.

Working closely with Development, Marketing, and Finance teams, the Manager will oversee a portfolio of mid- and lower-tier donors, manage our monthly giving program ("The Builders"), and implement thoughtful, data-informed strategies to attract new supporters, retain existing ones, and re-engage lapsed donors.

This position is based in the U.S.

Reporting Relationships

• Reports to Senior Director of Sustained Giving Strategy & Partnerships
• Roles reporting to the position: Donor Administration Coordinator
  
• Approximate number of reports: 1

Essential Functions

• Develop and implement comprehensive giving plans aligned with yearly organizational revenue targets, from donors contributing under $10,000 through a mix of digital, direct mail, monthly giving, and personalized outreach strategies.
• Manage a dynamic portfolio of donors under $10,000, including recurring monthly donors, by implementing engagement strategies such as welcome series, anniversary touchpoints, and impact-driven updates.
• Must achieve established fundraising goals in accordance with defined monetary goals.
• Drive multi-channel donor acquisition and reactivation efforts to increase the number of individual donors annually.
• Maintain meaningful mid-level donor touchpoints monthly.
• Support annual direct mail efforts, donor communications, and fundraising campaigns to ensure consistent stewardship and brand alignment.
• Oversee accurate and timely gift processing and acknowledgment and ensure all donor acknowledgments are sent within a seven-day turnaround and conduct quality control checks to maintain accuracy.
• Maintain and manage account portfolio, donor records, and opportunity pipelines in Salesforce.
• Conduct regular forecasting and provide monthly reports on performance against revenue, retention, and acquisition goals.
• Monitor donor behavior and giving trends to inform personalized outreach and adjust strategies based on data insights.
• Perform other duties as assigned, especially during high-volume periods or disaster activations.

Position Requirements

• Education: Bachelors Degree or equivalent experience
• Related Experience: 3+ years of fundraising experience, with 3+ years of proven experience in individual giving at a mission-driven organization or non-profit.
• Special Competencies/Certifications: Excellent written and oral communication skills and confidence working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office. Confidence working in Salesforce and reporting.. Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment.

Working Conditions and Physical Demands

• Home office environment
• Constantly operates computer
• Travel up to 25% of the time
• Living in communal environment while on program

Compensation & Benefits

• Compensation: The typical starting salary is $55,000 - $61,250, based on skills and experience, and up to $67,500 for highly qualified candidates who have previous experience in the role.
• Flexible working hours
• Unlimited PTO
• Opportunity to travel to program
• Medical, Dental and Vision insurance plans (US Employees)
• Flex Spending Account (US Employees)
• 401K with safe harbor match for U.S. staff (US Employees)

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.