Operation Support Specialist (Temporary) - Remote

Job Description

Job DescriptionJob Description

The Operation Support Specialist (OSS) is responsible for providing real-time technical and operational support to field technicians, managing incoming support. The OSS delivers full tech support for systems and mapping tools, assists in resolving job-related issues, and actively challenges referrals and suspended jobs within VX Field to ensure proper coding and workflow.

Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions and its family of companies?

Our culture is one that recognizes people are a company's number one asset. It is our goal to make sure you are supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician. We have incentivized competitions that promote safety and quality where you receive a bonus for doing what is already required.

What we are looking for...

Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers' needs to offer them solutions for today and tomorrow. A person who listens to understand and not to respond. At Conexa we have a set of core values that we operate under. To work here, you will need to align with them. Honesty and Integrity Attitude Over Skills Courage through Communications The 3 Es. Effort, Energy, and Execution Keep Your Axe Sharp Role and Responsibilities

Role and Responsibilities for the Operation Support Specialist

The OSS is responsible for all job-related issues as it pertains but not limited to:

• Taking support requests from the field utilizing our telegram team app and to remedy issues and challenge job referrals.
  
• To take requests in a First In, First Out (FIFO) basis.
  
• Full-tech support as it pertains to systems and maps.
  
• Real time advice/support for technicians in the field.
  
• To challenge every single potential referral or suspended job in VX Field and ensure coding and hand off to other buckets are correct.
  
• Interact with internal and external stakeholders for additional support needs.

• This team will also handle the administrative and reporting tasks as it pertains to:

• Schedule exception or call out reporting by 7:30am.
  
• Attendance reporting daily by 8:30am.
  
• Communicating with FTR Dispatch, Vendor Management and utilizing VX Field to monitor jobs and technician routes.

Qualifications and Education Requirements

• High school diploma OR relevant experience in operations and project management
  
• Strong organizational and time-management skills
  
• Excellent communication and interpersonal skills
  
• Proficient in Microsoft Office and project management software
  
• Ability to work independently and prioritize tasks effectively.
  
• High level of professionalism and discretion
  
• Detail-oriented and able to multitask
  
• Ability to work in a fast-paced and deadline driven environment.

Compensation

This is a temporary remote-based position.