Retail Support & Training Coordinator

Job Description

Job DescriptionDescription:

The Retail Support & Training Coordinator is responsible for designing, implementing, and evaluating training programs that support the strategic goals of the credit union. This role focuses on enhancing employee performance, improving member service, and fostering a culture of continuous learning and development.

Requirements:

RESPONSIBILITIES

• Responsible for the overall training program throughout the credit union.
• Conduct ongoing needs assessments and recommend learning solutions.
• Apply instructional design methodology and adult learning theories to create training. Maintain working knowledge of best practices and innovations.
• Conceptualize and design interactive training solutions to meet objectives and improve employee performance.
• Create and coordinate eLearning content, LMS platforms and including third party vendor recommendations.
• Develop and manage the training plans, timelines, and calendars and coordinate scheduling with all business lines.
• Monitor and evaluate training effectiveness and employee performance
• Develop learning aids such as PowerPoint presentations, manuals, operating guides, visual aids and tutorials
• Support organizational development initiatives such as leadership development, performance management, and employee engagement
• Assist with User Access Roles within the core system and other related platforms.
• Analyze, develop and recommend additional training options for low-performing or low-scoring employees including analyzing performance and providing evaluations.
• Provide exercises and activities that enhance the learning process and identify testing criteria to assess learner performance.
• Work closely with the IT and Leadership team to understand system enhancement changes and develop ongoing system training
• Assist with developing Department Procedures ensuring ongoing training as needed.
• Facilitate courses, seminars, and workshops for all levels of employees using a variety of instructional methods (instructor-led, web-based, virtual, etc.)
• Coach and mentor learners and staff.
• Perform assessments of learner understanding and retention as well as process consistency across all business lines and branches.
• Maintain training materials to ensure accuracy and consistency.
• Other duties as necessary.

REQUIREMENTS

• Bachelor’s degree in related field

• 3+ years of experience in training, instructional design, or organizational development

• Experience in retail banking, credit union, or financial services

• Experience with COCC Insight Preferred

• Proficiency in Microsoft Office and Learning Management Systems

• Strong communication, facilitation, and project management skills