Job Description
Job Description
Our client a manufacturing company based in Woburn, MA is seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding customer support. This role involves assisting clients with inquiries, resolving issues, and ensuring a positive experience with our services. The Customer Service Representative will play a vital role in maintaining customer satisfaction and loyalty.
This would be a Mon-Fri 8am-5pm (some flexibility though on shift schedule) and would be a temp to hire position with hybrid potential upon the permanent offer.
The ideal candidate will bring strong communication skills, a customer-first mindset, and experience in order management or inside sales—ideally within the manufacturing or industrial sector. Success in this role requires attention to detail, organizational strength, and the ability to collaborate across departments and international teams.
Key Responsibilities
- Serve as the primary point of contact for customers regarding orders, delivery status, and product inquiries.
- Process quotations, purchase orders, and confirmations accurately and in a timely manner using ERP/CRM systems (SAP S/4HANA or equivalent).
- Coordinate with logistics, production planning, and sales teams in North America and Europe to ensure on-time delivery.
- Communicate proactively with customers about lead times, tariffs, shipping terms, and product availability.
- Support outside sales and channel partners with documentation, pricing updates, and order status.
- Handle customer complaints and service issues professionally, escalating as needed.
- Maintain accurate customer records and transaction histories in CRM systems.
- Contribute to process improvements that enhance the overall customer experience.
Qualifications & Requirements
- 2+ years of experience in customer service, inside sales, or order management (manufacturing/industrial sector preferred).
- Strong written and verbal communication skills with a customer-first approach.
- Experience with ERP/CRM systems (SAP, Microsoft Dynamics 365, or similar).
- Proficiency with Microsoft Office (Excel, Outlook, Teams, Word, PowerPoint).
- Ability to work effectively with cross-functional and international teams.
- High attention to detail, strong organizational skills, and ability to manage multiple priorities.
What Is Offered
- Competitive compensation package salary and year end bonus potential
- Comprehensive benefits, including Health, Dental, Vision, and Life insurance.
- 401(k) employee contribution program.
- Professional development and career advancement opportunities.
- A collaborative team environment with exposure to international colleagues and customers.
- The opportunity to represent a premium global brand recognized for quality and innovation.
- Standard work hours of 8:00 AM – 5:00 PM, Monday through Friday, with the potential for a hybrid work schedule once permanent.
If interested in the Customer Service Representative role based in Woburn, MA please contact JMT Staffing Solutions at 781-558-2589 or apply to the position today and a staffing manager will be back in touch. Company will get some started next week after a quick virtual call with the CSR Supervisor.
Company DescriptionOur mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.
Our primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.
Company Description
Our mission is to provide Massachusetts companies and candidates with professional staffing solutions and employment opportunities in a timely and effective manner. We strive to recruit the best qualified workforce available to provide high quality, cost effective staffing options that will meet or exceed our client's expectations.\r\n\r\nOur primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.