Job Description
Job Description
About the Role:
The BDC Sales position at White River Subaru is pivotal in driving customer engagement and enhancing the overall sales experience. This role focuses on managing inbound and outbound communications with potential customers, ensuring that their inquiries are addressed promptly and effectively. The primary goal is to convert leads into sales opportunities while maintaining a high level of customer satisfaction. Additionally, the BDC Sales representative will collaborate closely with the sales team to provide valuable insights and feedback on customer preferences and market trends. Ultimately, this position plays a crucial role in achieving the dealership's sales targets and fostering long-term customer relationships.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service or sales role, preferably in the automotive industry.
- Strong verbal and written communication skills.
Preferred Qualifications:
- Experience with CRM software and lead management systems.
- Knowledge of automotive products and services.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat, providing accurate information about vehicles and services.
- Conduct follow-up communications with leads to nurture relationships and encourage visits to the dealership.
- Schedule appointments for customers to meet with sales representatives and ensure a seamless transition.
- Maintain detailed records of customer interactions and update the CRM system to track lead progress.
- Collaborate with the sales team to develop strategies for improving lead conversion rates and customer satisfaction.
Skills:
The required skills for this role include excellent communication abilities, which are essential for effectively engaging with customers and addressing their needs. Strong organizational skills will help in managing customer interactions and maintaining accurate records in the CRM system. Preferred skills, such as familiarity with automotive products, will enhance the candidate's ability to provide informed responses to customer inquiries. Additionally, the ability to work collaboratively with the sales team will facilitate the sharing of insights that can lead to improved sales strategies. Overall, these skills contribute to a positive customer experience and support the dealership's sales objectives.