Director of Operations

Job Description

Job DescriptionDirector of OperationsAbout ANNA (Allied Network for Neurodevelopmental Advancement):

Our mission is to provide high-quality, evidence-based services for autistic children and families through excellence in clinical training and supervision, multidisciplinary assessment and collaborative goal setting, compassionate family-centered practice, and customized programs using fun, naturalistic teaching approaches to support each child’s unique strengths and needs.

Position Overview

The Director of Operations will play a pivotal role in driving ANNA’s mission to deliver high-quality, neuroaffirming autism care at scale. Reporting to the Senior Vice President of Operations, this individual will oversee multi-site operational performance, support center growth and expansion, and ensure operational alignment with ANNA’s clinical and financial goals.

This leader will translate enterprise objectives into site-level execution—building systems, processes, and teams that support sustainable growth, high-quality care delivery, and operational excellence across ANNA’s network.

This is an opportunity to build a modern, tech-enabled, neuroaffirming autism services platform from the ground up—and make a lasting impact on children, families, and communities.

Key Responsibilities

1. Operational Leadership

• Partner with the SVP of Operations to translate strategic goals into actionable operational plans across centers.

• Support the SVP in overseeing day-to-day performance of the operations department

• Coordinate with center and regional leaders to implement playbooks, scheduling standards, and workflow optimizations that enhance efficiency.

• Lead operational workstreams that improve center-level execution, utilization, and client experience.

2. Performance Management & Data Visibility

• Develop, maintain, and action real-time operational dashboards to track and improve key metrics (e.g., utilization, staffing, client growth, margin).

• Proactively analyze data trends and initiate performance improvement projects in collaboration with the SVP of Operations and clinical leadership.

• Build operational playbooks processes to improve clinical quality, unit economics, and growth across sites.

• Maintain performance accountability via real-time dashboards and reporting tools.

3. Process Design & Standardization

• Design and implement core operational playbooks for real estate operations, scheduling, dashboarding, and other functions.

• Collaborate with center operations teams to document and train staff on standard operating procedures (SOPs).

• Continuously evaluate and refine operational systems for scalability, efficiency, and alignment with ANNA’s clinical model.

• Lead end-to-end location expansion: real estate, staffing, referrals and operations.

• Create repeatable playbooks for selecting, opening, and ramping new centers under budget and on timeline.

4. Cross-Functional Collaboration

• Partner with People Operations to align workforce planning and retention initiatives with operational performance goals.

• Collaborate with Talent Acquisition to ensure proactive staffing for growth and backfill needs.

• Work closely with Community Outreach to ensure operational readiness supports referral growth and onboarding capacity.

• Collaborate with Clinical Leadership to enhance communication, reduce bottlenecks, and ensure operations effectively enable clinical excellence.

5. Team & Culture Enablement

• Serve as a connector and enabler across operational and clinical teams, ensuring alignment and information flow.

• Model ANNA’s values through transparent communication, proactive problem-solving, and mission-driven collaboration.

• Contribute to a culture of data-driven accountability, operational excellence, and continuous improvement.

Qualifications

• Education & Experience:

  • Bachelor’s degree required; advanced degree optional.

  • 5–7 years of experience in multi-site healthcare operations, ideally in ABA, behavioral health, or pediatric therapy.

  • Proven success in implementing systems, dashboards, and process improvements across complex organizations.

• Skills & Competencies:

  • Strong analytical and financial acumen with proficiency in operations.

  • Skilled at building systems that balance efficiency with clinical quality.

  • Excellent communicator capable of partnering across departments and levels.

  • Hands-on operator who thrives in a dynamic, fast-growing environment.

  • Deep alignment with ANNA’s neuroaffirming, evidence-based, and family-centered care philosophy.

What We Offer

• Competitive salary and performance-based bonuses.

• A collaborative and mission-driven work environment.

• Professional development opportunities to support your growth and success in the role.

• Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and generous paid time off.

ANNA is an equal opportunity employer. We’re committed to creating a diverse, inclusive, and supportive workplace. If you’re passionate about our mission but don’t meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need.