Job Description
Job DescriptionSalary:
We're Hiring: Restaurant Operations Specialist (Pizza/QSR Expertise)
Location: Remote
Company: FoodTec Solutions
Full-Time | Competitive Compensation | Tech + Restaurant Industry
About Us
At FoodTec Solutions, we build smart technology that powers the next generation of restaurant operations from order management and delivery integrations to real-time analytics and kitchen automation. Our mission is to help restaurants run faster, smarter, and more profitably.
We're growing fast and looking for an Account Manager / Customer Success Specialist with a restaurant operations background ideally someone who has worked as a General Manager in pizza or QSR environments to help our customers succeed with our platform.
The Role: Restaurant Operations Specialist
In this role, you'll be the face of our company to our restaurant partners. Youll ensure a seamless onboarding experience, provide ongoing support and optimization, and be the trusted advisor that helps operators get the most out of our tools. Your real-world operations experience will help clients trust you and help us continuously improve.
Key Responsibilities
- Own and manage customer relationships post-sale, ensuring high satisfaction and retention
- Understand each clients operational goals and tailor platform usage to meet their needs
- Troubleshoot issues and serve as a key liaison between customers and our product/support teams
- Monitor account health using data and analytics, and proactively identify areas for improvement
- Provide feedback to internal teams based on customer needs and restaurant workflows
- Contribute to the development of training content, SOPs, and best practices
- Advocate for the customer internally and help shape the product roadmap with an operators point of view
Ideal Background
- 37+ years of restaurant management experience (General Manager level or higher) in pizza, QSR, or fast casual
- Deep understanding of day-to-day restaurant operations, labor scheduling, inventory, kitchen workflows, and delivery logistics
- Experience working with POS systems, KDS, third-party delivery platforms (e.g., DoorDash, Uber Eats), and restaurant apps
- Strong communication skills you can speak "operator" and "tech" fluently
- Comfortable working cross-functionally with tech, sales, support, and training teams
- Passion for innovation in the restaurant industry and improving the lives of frontline teams
What We Offer
- Competitive salary + performance-based bonuses
- Health, dental, and vision insurance
- Flexible remote/hybrid work options
- Career growth in a fast-paced tech company reshaping the restaurant industry
- Work with a mission-driven team of restaurant veterans and tech innovators
- Direct impact on customer outcomes and product development
Use Your Restaurant Expertise to Shape the Future of Foodservice Tech
If youve lived the rush of Friday night pizza service and understand how tech can make or break a shift we want to hear from you.