Job Description
Consumer Relations & Front Office Coordinator
Wellesley, MA | $70,000–$75,000 | On-site, 5 days/week
Only candidates local to Boston and able to commute daily to Wellesley can be considered.
We’re partnering with a global consumer brand to hire a Consumer Relations & Front Office Coordinator. This is a full-time, in-office position located in Wellesley, MA.
You’ll be the face of the brand at HQ greeting guests, managing day-to-day office operations, and ensuring consumer communications are handled with care and precision across email, phone, and social media.
What You’ll Do
- Serve as the first point-of-contact for consumer inquiries
- Manage incoming calls, emails, and social media questions or concerns while maintaining brand standards
- Track and organize all consumer communications in the CRM system
- Coordinate outgoing coupons, responses, and follow-up actions
- Greet visitors and handle incoming/outgoing packages
- Keep internal documents and response libraries up to date
- Partner with Marketing, Sales, and Quality teams on special projects
What You Bring
- 2–6 years of experience in customer service, office coordination, or admin support
- Friendly, polished communication style, both written and verbal
- Comfortable juggling multiple platforms (email, CRM, phones, etc.)
- High attention to detail and accuracy
- Strong organizational skills and a team-first mindset
- Experience in consumer products, hospitality, wellness, or healthcare is a plus
Compensation
$70,000–$75,000 base salary
Full benefits package