Lead Site Specialist

Job Description

Job DescriptionJob Title: Lead Site Specialist
Job Description

This is a unique opportunity to work as an Associate Site Manager within the Instrument and Enterprise Services (IES) division. You will leverage your service management and relationship-building experience to become a vital member of the Unity Lab Services (ULS) team. In this role, you will serve as an on-site Asset Management Resource for a key customer account, providing day-to-day support to meet the ULS and customer objectives. The ideal candidate will support site initiatives to enhance client satisfaction and account profitability using the resources of Unity Lab Services.

Responsibilities

• Conduct site operations in accordance with the terms and conditions of the program contract and Statement of Work.
• Develop and maintain positive and professional working relationships with clients, service vendors, and staff.
• Ensure compliance and regulatory guidelines are met specific to asset management and services programs, including all facets of inventory management through provided tools.
• Accurately input data into the Resource Center database, including service requests, work orders, and purchase order information.
• Support service activities and issues, ensuring timeliness, accuracy, and quality of the event.
• Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.
• Verify and update the CMMS (Computerized Maintenance Management System) with the most up-to-date information regarding onsite assets and entitlements.
• Maintain an accurate and up-to-date inventory of laboratory assets, tracking their condition, maintenance history, and any necessary repairs or replacements.
• Meet and escort engineers into the laboratory, ensuring a smooth transition into their work environment.
• Support problem resolution and customer concerns as needed.
• Support the development of quarterly business reviews and participate in meetings as required.
• Assist in data collection and analysis of customer metrics, including financials, compliance, growth, and profitability.
• Assist with the resolution of service or billing issues, questions, or credits.
• Support action plans and tracking mechanisms to drive continuous improvement.
• Follow established procedures for high-dollar repairs, issue High Dollar P.O. numbers, and monitor high-dollar repairs as they progress.
• Adhere to all security and safety procedures.
• Participate in PPI project teams as assigned to improve business performance.
• Strive for customer satisfaction and loyalty.
• Demonstrate the 4I Values: Integrity, Intensity, Involvement, and Innovation.
• Travel to multiple client locations as applicable to support account needs.

Essential Skills

• Associate's degree or equivalent experience.
• Previous customer service experience.
• Experience in a Life Science or Healthcare environment is preferred.
• Proficiency with Microsoft Word, Excel, and PowerPoint.

Additional Skills & Qualifications

• Experience in asset management and inventory management.
• Strong data analysis and problem-solving skills.
• Excellent communication and interpersonal skills.

Why Work Here?

Join a dynamic team where your contributions are valued and essential to our success. We offer a collaborative work environment that prioritizes customer satisfaction and continuous improvement. You will have the opportunity to grow professionally while working with cutting-edge technologies in the Life Sciences sector.

Work Environment

Work primarily at customer locations in office environments, including cubicles and laboratory settings, which may involve noise and hazards. Interactions include face-to-face meetings, telephone, email, and WebX meetings. Physical activities involve walking, sitting, standing, kneeling, crouching, lifting, and PC work. You may use material handling equipment such as push carts and pallet jacks. Depending on the area of the building, personal protective equipment such as lab coats, coveralls, hoods, facemasks, hairnets, and safety gloves may be required. Travel by airplane and automobile for meetings and training sessions is necessary.

Job Type & Location

This is a Contract position based out of Norwood, Massachusetts.

Pay and Benefits

The pay range for this position is $30.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Norwood,MA.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Company DescriptionWe know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.

Company Description

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meet their goals, skills, and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role in solving companies’ construction, manufacturing, and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are-everything spirit to the test as your career continues to grow.