Job Description
Job DescriptionDescription:
BRIGS has grown organically and by acquisition over the past five years, adding over 10,000 units and 75 new team members! We are a group of hard-working, self-motivated individuals working in a non-stifling environment. In short, we do not micro-manage. Our name is our core values and that is how we operate.
· B: Balance between work and life.
· R: Respect. We do not tolerate disrespect internally or externally.
· I: Innovation. We love new ideas and technologies.
· G: Growth. Join us and help us grow as we help you grow professionally and personally.
· S: Sustainability. We plan to be around a long time and work to ensure the environment will be as well.
- Work directly with the Property Manager and Trustees to carry out the goals for the management of the Community.
- Maintain a positive, empathetic, and professional attitude toward homeowners at all times.
- Handle homeowner issues, provide appropriate solutions and alternatives, and follow up to ensure resolution. Keep records of homeowner interactions and file documents.
- Respond to inquiries—by telephone, e-mail, and through the Management Software (Vantaca)—from homeowners within 24-48 business hours.
- Provide detailed building information and policies to homeowners, including move-in/out policy, insurance information, maintenance forms (awnings, decks, gutters), and coordinate use of the freight elevator and loading dock.
- Serve as liaison between residents and the Board of Trustees; communicate residents’ ideas, requests, and issues to the Board, and coordinate residents’ meetings with the Board.
- Assist the Board of Trustees in implementing policies and procedures, including the issuance of warnings and violations for failure to comply.
- Manage the building maintenance schedule; coordinate repair and preventative maintenance of building systems with vendors and the on-site maintenance specialist as needed.
- Work with the on-site Maintenance Specialist and vendors to ensure that all work orders are processed and completed in a timely fashion.
- Enter into contracts on behalf of the Association for budgeted services at the direction and/or approval of the Property Manager.
- Analyze expenses and create various expenditure reports for review by the Property Manager and Trustees.
- Update and maintain property and owner information in Vantaca.
- Attend Unit Owner meetings as requested by the Property Manager.
- Assist in preparing meeting packages for all quarterly and annual meetings. General meeting packages will include an agenda, minutes from the previous meeting, a manager’s written report covering all items accomplished since the last meeting, and copies of all relevant correspondence (both received and sent) since the last reporting period, as well as unfinished and new business.
Requirements:
- Customer Service & Communication Skills
Ability to maintain a positive and professional attitude, respond promptly to inquiries, and resolve homeowner issues with empathy and clarity. - Administrative & Record-Keeping Experience: 1 Year (Preferred)
Skilled in managing correspondence, tracking interactions, preparing meeting packages, filing documents, and maintaining accurate property/owner records. - Proficiency With Property Management Software
Experience using platforms like Vantaca (or the ability to quickly learn similar systems) for communication, record updates, work orders, and reporting. - Coordination & Scheduling Skills
Ability to coordinate building maintenance, vendor work, resident meetings, moves, and other community logistics in a timely and organized manner. - Analytical & Reporting Abilities
Competence in reviewing expenses, generating expenditure reports, and assisting with policy implementation, violations, and Board communications.