Job Description
Job Title: CSR Planner (Customer Service & Planning)
Location: Foxborough, MA 02035
Schedule: Monday–Friday | 7:30 AM – 4:00 PM
Pay Rate: $25–$27/hr (W2, no benefits)
Contract: 1-Year with Potential for Full-Time Conversion
Work Type: 100% Onsite
Interview Process: Initial Video Interview → Final Onsite Interview
Job Overview:
We’re looking for a detail-oriented and proactive CSR Planner to join a dynamic team at a busy manufacturing facility. This role plays a key part in supporting customer order management, cross-functional coordination, and process improvement efforts. If you’re a strong communicator, quick learner, and enjoy working in a structured and collaborative environment, this is a great opportunity to grow your skills and career.
Key Responsibilities:
- Accurately enter and manage customer orders in Salesforce
- Assign and coordinate tasks across internal teams
- Address customer inquiries regarding order status, delivery timelines, and billing
- Collaborate with internal departments including planning, purchasing, distribution, and sales
- Maintain and update records using systems such as SAP, Quote to Cash, and other internal tools
- Help drive internal meetings and initiatives as part of a team of ~20 professionals
Preferred Skills & Experience:
- Experience in customer service, planning, or order management (manufacturing environment preferred)
- Strong verbal and written communication skills
- Proficiency with Microsoft Office (Excel, Word, Access); SAP experience is a plus
- Highly organized and able to manage multiple priorities
- Self-motivated with a willingness to learn and grow
- Ability to work both independently and collaboratively
- Comfortable in a fast-paced, structured environment
Why This Role Stands Out:
- Competitive hourly pay with consistent weekday schedule
- Gain hands-on experience in a busy production support setting
- Be part of a diverse and collaborative team culture
- Opportunity for contract-to-hire and long-term career growth
- Join a team where your voice is heard and your work matters
No degree required — just bring your experience, drive, and attention to detail.