Commercial Manager - Service

Job Description

Job Description

Service Commercial Manager -

Grid Scale Energy Storage Systems

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. Our diverse and growing team enjoys competitive salaries, generous benefits, including 100% employer sponsored medical, dental and vision insurance, and flexible working hours.

For more information about LGES Vertech, please visit www.lgensol-vt.com.

Position Overview

Reporting to the Senior Commercial Manager for Global Service, the Commercial Manager is responsible for all aspects of the customer Commercial relationship after initial site commissioning. The person in this position must have a passion for negotiating new long-term service agreements with LGES Vertech’s growing base of new customers. In addition, this person will cultivate and maintain relationships with Vertech’s install base customers and by managing all levels of customer relationships both commercial and technical, throughout the product lifecycle. The Service Commercial Manger will also be responsible for development and closure of post commissioning revenue opportunities for items including (but not limited to) O&M extensions, software licensing agreements, post warranty service requests, and any other site customizations, upgrades and/or energy augmentation, thereby having a direct impact on future business opportunities with Vertech’s customers.

Primary Responsibilities

• Negotiating long-term service agreements in collaboration with Contracts Management, Legal, and Sales that will deliver a positive P&L
• Proactively manage customer accounts with an emphasis on creating excellent customer experience throughout the lifecycle of the product with minimal supervision.
• Support Field Service in understanding LGES Vertech’s LTSA obligations
• Identify key customer needs and present technical and commercial business proposals that address these needs.
• Work with the Service management to develop customer relationship plans including critical accounts, commercial opportunities, and service revenue forecasts.
• Support Vertech’s participation at trade events as needed.

Key Knowledge, Skills, Abilities, and Attitudes

• Demonstrates our core values of Humble, Hungry, and Smart: confident in both strengths and weaknesses, strong work ethic and ownership of work, and emotional intelligence to give and receive feedback effectively.
• Able to collaborate with multicultural teams.

• Ability to manage multiple projects simultaneously and prioritize time with minimal supervision.

• Be organized and analytical, with strong MS Excel, MS PPT, and SharePoint experience.
• Capable of establishing relationships and trust with customer stakeholders and varying levels of the organization.
• Superior written and verbal communication skills; ability to clearly communicate technical and commercial issues.
• Excellent presentation skills are essential.

Education/Experience

• 3+ years of experience in a service commercial role, ideally within a large market-leading company.
• Experience within the energy/electrical power industry would be a distinct advantage.
• Bachelor’s degree in a relevant field.

This position requires 10% travel to LGES Vertech North American headquarters and other global locations.