Job Description
Job Description
Overview
$1,000 Signing/Retention Bonus!*
Supervisor - Parking Attendant
Pay Rate: $22.00 per hour
Job Type: Full-Time
Location: Commonwealth Pier Garage in Boston, MA
Shift & Schedule: Monday - Friday 3:00pm - 11:00pm
Application Question: Do you have prior customer service experience?
Position Summary:
The Supervisor will assist with the oversight of the staff and operation, while delivering the company’s standards of customer service.
Essential Duties and Responsibilities
- Help motivate and lead staff in promoting teamwork and a customer service environment.
- Respond to customer inquiries and complaints and assist with completing accident/incident reports.
- Assist with training, scheduling, and evaluation of staff.
- Communicate with staff on a regular basis and communicate policy changes, new programs, and operational changes.
- Assist local management with maintaining and/or cataloging all equipment, uniforms, and supplies.
- Reconcile daily bank reports and ticket logs and identify discrepancies as applicable.
- Maintain log of field bank transactions, uniforms issued, and parking violators, as applicable.
- Monitor cleanliness and physical conditions at the assigned facilities and report any safety or maintenance issues to local management.
- Enforce policy/procedure, rules, and regulations.
- Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues, and thanking each customer at the end of the interaction.
- Perform attendant, or cashier duties as needed.
Non-Essential Duties and Responsibilities
- Other special projects as assigned by local management.
Minimum Job Qualifications
- High School degree or equivalent preferred.
- One yearof related customer service experience preferred.
- Parking experience preferred.
- Ability to read, comprehend, and communicate effectively both verbally and through written and electronic correspondence.
- Must have a valid DMV driver’s license with at least 3 years of driving experience.
- Ability to maintain a professional and friendly demeanor when working with other employees and the parking customer.
- Ability to safely drive a standard or automatic transmission vehicle.
- Ability to lead in a fast-paced environment.
- Ability to provide customer resolution in a professional and friendly manner.
- Exhibit leadership, coaching and motivational skills.
- Ability to work flexible hours, including nights, weekends, and holidays.
What's in it for you?
- We promote from within - park your career here!
- Free Parking!**
- Flexible scheduling; paid Holidays and Wellness.
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
- (FT Employees) Paid vacation and an extra day-off on your birthday!!
- (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
- The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)**Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
- Wellness is provided according to city or state mandates
- For more information: https://www.propark.com/careers/
The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Physical Demands: The employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk, and hear. Employee will often lift and/or move objects up to 50lbs.
Work Environment: The employee will be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal to moderate.
*This list is not all-inclusive. The full job description will be provided at your interview.
** Free parking while on shift at your assigned Porpark location.
"THE FINE PRINT:*Sign-On/Retention Bonus
• Terms and conditions apply.
• Bonus will be paid in two (2) payments: $200 paid after 30 days; $800 paid after 150th day of service
• Bonus opportunity ends 9/30/2025.• Must be employed for Pilgrim Parking part-time or full time and working in a permanent position to receive each installment.• Applies to all new, part-time and full-time employees hired at this location between 1/1/2025 - 9/30/2025.
**The refer-a-friend bonus
• Terms and conditions apply.
• Bonus will be paid in two (2) payments: $200 paid after 30 days; $800 paid after 150th day of service• Referral must be submitted before your friend is interviewed• Referral applies to new, part-time and full-time employees only, who are hired between 7/1/2025 - 9/30/2025.• You and your friend must both still be employed and working part-time or full time to receive each installment."
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.